“I found the team very professional. I was met at the airport on time, following my call to rearrange the collection time while I was en route. The person who collected the car talked me through what was happening, took videos of my car before collection, paid the entry ticket, and ensured that I had gotten all my suitcases and bags out of the car, before driving off. On my return, I called the team after collecting my suitcases from baggage reclaim and my car arrived about 15 minutes after that. The ticket was paid for and handed over. A check of the mileage showed that 20 miles had been driven, so no long extra mileage was added to my total.”
“The pick up and drop off was very good bought the car came back very dirty.
It was clean when we dropped it off but it must have been left in a muddy straw field.”
“Called before arrival- was met at agreed place went on holiday had a great time landed back at Heathrow claimed baggage phone them again had to wait about 5 mins for car to arrive - brilliant would definitely use again”
“Arrival went smoothly. Return was very confusing. After ringing to say we were back I received several phone calls. At first asking if I was back (yes we rang you!), then saying they couldn't find my car. On arrival at the car park it was there, phew! But even after we were driving home some more confused calls arrived. I suspect that Edward Lloyd sub contract their service to different providers and that one person isn't speaking to another! Either way it didn't fill me with confidence despite our car actually being returned as expected.”
