“Due to light traffic I arrived early and they were not able to collect my car from me before my ‘booked’ time. I had to pay extra for that and they still didn’t collect the car until after my agreed booking time. Poor flexibility, no notification I would have additional fees to pay on arrival and operations manager on site simply referred me to head office unable to make any decisions, or it seems get someone to me at the appointed time. Will not use this company again.”
“Would definitely use again, arrived and car was collected within 5 minutes and when returned a call to the company and car was there within us getting to collection point within 5 minutes. Friendly and professional service”
“Service was fine and would use again. The review would have been five stars if they could send the invoice for the £40 booking amendment fee I had to pay so I can claim it back from BA. Getting bored of asking for it considering I have now asked 6 times.”
“Both pick-up and collection of our car was prompt. Everyone is so friendly from making the call to say we have arrived to them actually arriving will use every time”
“Communication was excellent- they called us back several times to track our progress due to our being delayed on route. Collection an retrieval of our car was done rapidly, and they also accommodated a change of vehicle at the last minute.”
