“This is the first time we have used the Meet and Greet service and our first visit to Heathrow T5. Upon return to UK and following the instructions re contact phone number etc. the car was waiting for us and we have no complaints.
However when dropping the car off initially we ran into problems;
1 We were about 20mins early approaching Heathrow, having travelled 140 miles, and told to 'slow it down' as the Meet and Greet team were not ready.
2 This was our first visit to Terminal 5 and although we attempted to follow your instructions to go to car park level 4, we inadvertently ran through car park level 5 (which we now know to be the 'drop off' zone level) - this resulted in our receiving a fine of £80 (which we have had to pay promptly to reduce to £40)
3 Upon 'early' arrival at level 4 (now only 10mins early) your assistant told us the pay for a parking ticket since we were before time - this was £5.30 - we were not impressed with this.
It would have been appreciated if your instructions and guidance for leaving the car would have warned us regarding avoiding the level 5 drop off route and so avoid the £40 fine we have had to pay.
Obviously, we are wise after the event, but the experience has not left a good impression with us and we may not be using or recommending Edward Lloyd services again”
“In spite of them causing a short delay for us when we arrived at T3 (took a while for the driver to find us as we'd arrived early), the customer service we received when we had a 24 hour delay on our return was absolutely superb. Communication throughout from the office was excellent and they helped a lot in coping with a pretty miserable end to our weekend- thank you all!”
