“Great service, can't fault it st all. Communication was very good, checking on our journey progress both ways to enable a slick handover. Even allowed us to hand car over at drop off due to bit of a traffic delay. Extra fees due but that is the airport charges, nothing to do with their service. Very satisfied”
“Staff were very polite and courteous. The whole thing was very convenient. no delays. worked out slightly cheaper overall compared to other options. Only thing is, we needed to pay for the parking on both sides, which added to the cost for us!”
“We were not advised we would be passing into a low emission zone who ch meant we were hit with a £90 fine! The company should be advising users to be aware of this.”
We’re sorry to hear about your experience and understand your frustration at receiving a fine following your journey.
We do advise during the online booking process and within the booking confirmation email that ULEZ charges may apply where applicable. For Heathrow bookings, we also send a separate email in advance to highlight potential ULEZ charges for vehicles that may be affected.
We’re sorry if this information did not feel clear at the time, and we appreciate you sharing your feedback.
Best regards,
The APH Team
“Excellent on time to meet and take my car on return a call from baggage handling lift to 4 floor within minutes my car arrived very polite driver lifted my case in to the car and then I was on my way home. I would definitely use again and recommend.”
