“Excellent service, staff were very pleasant and as we kept them up to date on where we were once we landed at the airport e.g security, and baggage collection (as they requested) our car was at the pick up point when we arrived.”
“Came back to Heathrow 15 days early due to our son being diagnosed with a brain tumour. Edward Lloyd charged £40 cash for early release. Ignores E-Mails asking if they would consider a partial refund or a voucher. Company showed zero compassion.”
“Service was good - got charged £6 for dropping the car 10 mins early which wasn't good - then when we collected it had to pay £6 as he had forgotten his payment card - I was assured I'd get it back but a week later still nothing and I text five days ago to remind them - feel ripped off”
“Everything was very smooth. They communicated with me very well and the car was checked, accepted and taken off my hands and returned promptly when I got back.”
