“SHOCKING...!!!!!
We got off to a good start on arrival and handed over the keys. Several days into the holiday I received a missed call and message to call the Edward Lloyd meet and greet ASAP.
I was informed the car had been stolen from the lock-up area after a break-in and 5 cars had been stolen following a break-in of 4 secure gates and then followed by the key safe where apparently 'some keys' had been taken. In the following days of the holiday, I was constantly asked the same question via WhatsApp with regards to "has the car been located/tracked?!!" At this stage, all I wanted from the company was support on getting home from Heathrow as we had no vehicle and a copy of the T&C's and contact information to discuss the situation but these questions were blatantly ignored.
All I received were "What is your postcode and have you found your car yet" which obviously I did not respond to as next I feared that my house would be broken into too!
Useless and unhelpful. I wouldn't recommend this company to anyone!
May I suggest you review your status and rating with this company as the rating is completely inaccurate and very misleading?
Can anyone advise the best way forward to seek a refund please or at the very minimum some form of compensation for our loss and inconvenience?
Kind regards
Nigel Stevenson
07740282034”
“Staff couldn't have been more helpful and courteous on departure and arrival back and even getting in contact with me the moment the plane landed to ensure the car was ready.
The only slight frustration is the website instructions to amend a booking. It wouldn't let me although I was over 48 hours in advance and the follow-up message to ring the 'number below' if there were any issues to find there was no number at all to be found!”
“Prompt service. Someone was there waiting at the exact drop of point and time. Upon return the timing couldn’t have been better our car was driven up as we got out of the lift. Indie, our driver was very nice and well presented and asked several times if everything was ok and explained everything well”
“The Meet and Greet service delivered by friendly, courteous staff was ok and the car was fine too. However, our holiday was disrupted when Edward Lloyd Parking informed us that our car keys had been stolen. Fortunately, the keys were recovered before our return and after an email exchange with the police to identify ourselves and our car key we were met at the airport with the car as planned on return. But you are left thinking that their security needs to be improved.”
“We had a mixed experience. I booked through the Tesco Clubcard voucher scheme which worked well. We were early arriving at the airport, and the company kindly flexed the booking and collected the car early. They charged us £10 (cash to the driver) for the privilege - not a problem. But then they tried twice to charge another £10 when we got back - once when we phoned to say we had arrived and again when the driver brought the car back.”
