“my car came back filthy which is fine but when i had it washed the next day there was a large scuff down the side of the back door which was definately not there when i went on holiday”
“No issues. Prompt pick up and car return, friendly service. Cars get parked roughly 4miles away from drop off point. I would use them again. Saves a lot of hassle in the terminal with bus transfers.”
“The drop-off process is to phone Meet and Greet when 10 minutes away, to let them know of arrival. Luckily I started calling when we were 20 minutes away, because I was kept on hold for a long time before the call was answered. That being said, once we arrived, drop-off was smooth and took no time at all.
On our return, I made the call immediately after collecting baggage (as instructed), and was told someone would 'leave soon and be about 15 minutes'. Unfortunately, despite Gatwick being very quiet, our car didn't turn up for over half an hour. I spoke to two different members of staff during this time, and was told that it was 'on its way in a few minutes'. When it finally arrived, the driver didn't apologise or explain the delay. When I asked why it had taken so long, he rudely said that the windscreen had taken that long to de-mist. Again, no apology. Having paid for this premium service specifically so we didn't have to wait around at the airport, it was very disappointing to have such a long wait, and a dismissive, rude driver. There is no reason why he couldn't simply have wiped the inside of the windscreen to remove condensation.
Whilst we stood around waiting for over half an hour, there was nowhere for us to shelter. The drop-off and pick-up point is simply a lay-by between the hotel and the usual airport drop-off zone, with no seating or cover, so it was lucky we had coats.
Overall, meet and greet is a brilliant idea, and could work very smoothly and efficiently, but there is significant improvment that can be made to the communication and to the waiting process before it would get a higher star rating. I said 'yes' I would recommend the service, but this is with the proviso that the overall customer service is improved.”
