“Arrived at agreed location and although the collating person was there he did not approach me, I had to go to him.
When going through the process, he told me ‘take a picture of the ticket coz you’ll lose it’. When I said I will not he said ‘that’s what they all say’. He was very condescending and quite rude.
To be fair on collecting the car, the guy was really great!”
“Having used various meet and greet before I found this time unnecessarily stressful for the drop off. The staff I dealt with at drop off where far from helpful which is not what you need when you are in a hurry to drop off your suitcases. They passed me off for a random phone call and in the end the man I spoke to for help was the man that should have been taking my car. The website advertised it the area as being obviously marked with a flag which it wasn’t.
Thankfully the collected of the car was very smooth and the man that helped us on return was very professional. Shame all your staff aren’t the same.”
