“I have not rated as high as I would like to due to the rudeness of one of your colleagues over the phone. I called to let them know we were 10 minutes away for dropping our car off and we accidentally took a wrong turn after calling to advise of our eta. When we arrived nobody was there to meet us so I called and the man was very aggressive over the phone stating that their driver had been waiting over half an hour. This is not true as we had our satnav on and was only an extra five minutes longer than planned. I apologised to him several times but his tone was extremely aggressive and he was telling me that I must have been in the wrong place as the driver was still there waiting. I became very intimidated at this point and so I apologised again which he ignored and then raised his voice asking if I could see trolleys to my left and a car park to my right I told him yes and he said “right okay I will get a driver to you now.” I apologised again and he replied “okay madam” in a very patronising, raised tone and then hung up on me.
I understand that people can have a bad day, but there was no need for him to be so aggressive with me and become even more agitated due to me apologising. After this, the driver did meet us, he was very pleasant and kind and he himself apologised on behalf of his colleague, which he shouldn’t have needed to do as it was not his fault. I will add that this has put me off using APH Gatwick meet and greet in the future. Upon our return, the pick up was a lot easier our car arrived at the same time as us and to our surprise had been washed thank you.”
“The whole experience really couldn't be any easier, driver waiting for us when we arrived so our holiday got off to a great start, same on return driver and car with us within 5 minutes of calling highly recommended to anyone considering
Thank you APH”
“We have used the meet and greet with these guys for a few years now and have been SO grateful to have the car ready by the airport exit to throw kids, luggage and husband in to so we can just get on the road home. They’ve never let me down and are always cheerful, polite, friendly and helpful.
Plus absolute bonus, I use Tesco points to pay for it.
All round win and would recommend for sure.”
“l normally use Aph gatwick site, but tried the meet and greet service. Very impressed with the service. The 10 min phone call before arrival at south terminal and the member of staff was waiting for us, quick and easy. On return called when collecting luggage, walked to pick up point and less than 3 mins he arrived with the car.Well worth using for even less hassle for the start and finish of holiday.”
“We were met on time by uniformed and friendly staff, who greeted us by name!
Car was dirty (on the outside) on return but was probably just the weather during the week while we were away.”
“We have not used the Gatwick meet and greet services before. We had used something similar in another uk airport. The instructions for what we do when we get there were clear staff met us at the drop off point and were very helpful in explaining about the ticket and taking a picture of it incase you lose it. On return we contacted as directed to and the car was there ready and waiting for us. On both occasions the call handlers were very polite supportive and informative. This made the trip a better experience for us as we were travelling with a family member with mobility issues and children with additional needs.”
