“From start to finish, this booking was straightforward and efficient. At the drop off a member of staff was there to meet us, and on pick up we only had a 2 or 3 minute wait until someone appeared with our car. Can't fault it really.”
“Beyond disappointed - I booked Meet & Greet for convenience and the fact that "the driver will be there to meet you", not only was there no driver but it took half an hour and four calls to an exceptionally unhelpful customer service agent before a driver arrived. I would have been quicker to use an off site parking with a shuttle bus. I would never use this service again”
Hi Mrs Cox,
Thank you for taking the time to leave your feedback.
We are very sorry to hear that your experience with the Meet & Greet service at Gatwick did not meet expectations, particularly the delay on arrival and the difficulty you experienced when trying to contact support.
We fully understand how frustrating this would have been, especially when choosing a Meet & Greet service specifically for convenience and a smooth arrival process. This is not the standard of service we aim to provide.
We will be passing your comments on to the service provider and reviewing this incident internally, including the communication handling and arrival coordination, so that it can be properly investigated and addressed.
Your feedback is appreciated and will be used to help improve the consistency and reliability of our Meet & Greet services going forward.
Kind regards,
The APH Team
