“Booked online a couple of months ahead, followed the instructions and called whilst on route (passenger called) APH arrived as we pulled up went through a quick simple process and we were off. On returning the same simple process, it was so easy absolutely brilliant can’t fault APH at all , would certainly use again.”
“The car was returned in a shocking state. There were multiple huge bird mess deposits across the roof of the car. This disgusting mess had baked on during our holiday.
This has permanently damaged the paintwork and seems likely to need a respray.
The operator has declined responsibility.”
Dear Mr Mercer,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your recent experience.
We have been in correspondence with you regarding your concerns and have responded to your emails following our discussions with the parking operator.
We appreciate you bringing this matter to our attention, and your feedback has been shared with the operator for their review.
Kind regards,
The APH Team
“I booked to park at the wrong airport! I realised too late to cancel/amend the booking. It would be really helpful if your booking website identified that the flight number given did not fly out of the booked airport car parking facility. This would have been really helpful and saved me quite a lot of money and upset.”
Dear Mrs Tongue,
Thank you for taking the time to leave your feedback, and we are sorry to hear about the difficulty you experienced with your booking.
We appreciate how frustrating it must have been to realise the parking had been booked at the wrong airport, particularly after the booking had been completed and could no longer be amended.
In relation to your suggestion regarding flight numbers, we would like to clarify that our system is not able to determine or validate the correct airport based on the flight number entered. Flight details are requested to assist the on-site team with monitoring arrival and return times, so they can better manage vehicle check-in and collection on the day, rather than to verify the departure airport.
We would also like to highlight that our booking process does require customers to select the airport at the very start of the reservation, which is the key step in ensuring the correct parking product is chosen.
That said, we fully appreciate your feedback and understand how an additional validation step could potentially help prevent situations like this. We will ensure your comments are passed to our product and development team for review.
Thank you again for your comments, and we are sorry for the inconvenience caused on this occasion.
Kind regards,
The APH Team
“The postcode on the site is incorrect and as a result we spent about 20 minutes driving around the airport to try and find the drop off point. Not ideal when we were rushing to get an early morning flight. We eventually called the number and were directed to it by a member of the team, but had to call back twice.
When we met the person to drop the car with, he was wearing a different brand of t shirt - not APH, which completely threw me as I was effectively giving my car keys to someone in the street - it didn’t really make me feel very reassured.
That said the car was driven away, parked and came back without damage for a reasonable price.
Better directions to the drop off point and a more structured drop off experience would provide better reassurance for customers.”
