“Hello Customer Service,
I called your operator at 11.46 a.m. After clearing customs. I was assured the car would be in the drop off zone soon after we had walked there.My partner was in some distress as she felt unwell and anxious, especially as other passengers waiting in the zone all had their cars delivered ,apart from us.
I called again at 12.15 and the operator told me that the situation was "manic", and could not assure me on what time the car would arrive. Thereafter one of your vehicles pulled in and dropped off one of your drivers at the zone. Your driver Richard( Dickie) was driving ,with Candida in the car, recognised me from meeting us when we first dropped the car off the previous week, and asked me about our situation. At 12.41 your lovely driver Candida delivered our car -a true heroine, as Dickie and her had taken the initiative to research our issue. Candida apologised profusely and comforted my partner, and explained there had been an operator error.
We wish to recognise Dickie and Candida for their excellent service.We also wish to alert you to the poor service of your operator which leads us to question whether we will ever use your service again.”
“I didn't know what to expect but this was a first class service and so easy to use. Particularly good on the way home as didn't have to have all the faff of getting to a car park.”
“Excellent service both outbound and inbound. I never bother with any other firm from either Gatwick or Heathrow because they are so efficient every time. After an 11 hour flight you just want your car when you get your luggage and they always deliver the service you need.”
