“Used Ace Meet and Greet for our recent trip from Gatwick North. The whole process is so simple and i particularly like the fact that you don’t have to phone before drop off or pick up. Straightforward instructions, easy access and collection. Would recommend.”
“Very convenient, no need to phone ahead, you are greeted at the Carpark for the South terminal.
On return we called once through security and our car was waiting for us when we got to the car park.
Will definately use again!”
“Booked a valet for my return.
When I got the car back it looked like it had been cleaned then driven through a dirt track, when I tried to discuss and negotiate a resolution I was approached by 5 men around my car telling me the car was cleaned and it was agreed by the manager to let me go and not charge me (my offer was to pay reduced amount or clean it again and I’ll pay). One of the men said to me god will punish you for this.
Save your intimidating behaviour and religious threats for someone else.”
Dear Mr O’Keeffe,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the experience you’ve described, as this is not the standard of service or conduct we expect from our team.
We are aware that you have gotten in touch with us directly regarding this issue, and our team have advised you further.
If there is anything further you would like us to look into, please do not hesitate to get back in touch and we will be happy to review this further for you.
Kind regards,
The APH Team
“Really great service, quick drop off and pick up and such a convenient walk into the airport from the short-stay. The car was ready and waiting when we got back and I have never had such a smooth process leaving the airport!”
