“Excellent service, waiting for me when I arrived at Gatwick. Returned from holiday and the car was waiting for me when I got back to the car park. Very polite friendly staff, no problems, will use again and certainly recommend.”
“Very good service both dropping the car off and collecting at the end of our holiday. No delays and pleasant, courteous staff making things clear and simple.”
“Terrible experience - do not use this company
We landed home after a fab break away only to
Find our car ‘keyed’ all the way down the passenger side of the vehicle - huge amount of damage done
At the airport very unsympathetic staff - rude , could not be bothered just gave us an email slip of paper - now waiting for customer service to ring back Monday for next steps - we have used you many times but never again , so much damage to the car and very little support at the airport - dreadful experience and now us to sort out”
Dear Mrs. Allen,
Thank you for your feedback, and we are very sorry to hear about the damage to your vehicle and the experience you had at Gatwick. This is certainly not the level of service we expect from our partners, and we understand how frustrating and upsetting this must be.
To ensure we investigate this fully and assist you as quickly as possible, please could you email our dedicated reviews team at reviews@aph.com with your booking reference, contact details, and any supporting photos of the damage. This will allow us to escalate your case and provide the appropriate next steps.
We sincerely apologise for the inconvenience and distress caused and appreciate the opportunity to address this matter.
Kind regards,
The APH team
“Not quite Meet and Greet, but extremely convenient and smooth process. You drop off and the pick up the car at an onsite carpark - all efficient for us.”
