“It's certainly not the one-to-one Meet & Greet Service of pre-Covid. Admittedly no longer do you have to phone before arriving at the airport and when collecting the car. However, instead, you have to find an empty space, queue up and talk to someone behind a glass screen, and then walk to the terminal partly on the road itself (the protected walkways/pavement do not extend all the way to the terminal, and furthermore part of the walkway was blocked by a van delivering to the hotel). When collecting our car, the process was reversed but extended, with even more walking on the road. We had to find a hidden lift and then look for our car on the second floor right at the end. On getting into the vehicle we had to reset the radio (it was on a different station, and our favourites had been deleted), reset the heating (automatic setting had been turned off), and reset the lights (again, automatic setting had been turned off)... all in all definitely not stress-free. Would we pay extra next time for this service instead of long-stay parking?.... debatable!”
“Quick walk from car park to the terminals and back when you arrive. Polite staff, only thing I would say is please make sure you put the break on , especially on this awkward new cars. Many thanks”
“Terrible service. We rang when we were 15 minutes from Gatwick as requested to have an automated message tell us we didn't need to ring and to head straight to orange car park level 1 which we did. On arrival, there was no one there to meet us so we rang the number again and the operator told us to go to level 2. No one there, so rang again and we had to go back to level 1. Eventually found someone wearing a Mapel uniform, not Ace. Very confusing and a bit stressful when we were trying to catch our flight.
Return was just as inconvenient. Lack of drivers so it took a while to get our car. Would have been quicker and less stressful to use the park and ride. I would not use their service again.”
