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Ace Meet & Greet Gatwick Reviews

4.6 Rating 1,311 Reviews
Drop of perfect, pick up awful. Drop off was perfect, smooth, easy and really quick. Couldn't fault that at all. Collection however was a totally different story. We were told on drop off to return to where we dropped the car at Gatwick North terminal and that the car would be waiting for us. On return the car had been mistakenly taken to the South Terminal but we were told that someone was bringing it over now. After 15minutes of waiting I asked again as to where my car was as this was 10pm at night and my 2yr old son was getting cold waiting. I was told that the car was on it's way, after which one of the team got in different car and disappeared. Lots of other people seemingly had a smooth collection process. Roughly a further 20minutes later the car appeared driven by the man who had only left the site only 15minutes previously. So to summarise we were told the car was on it's way but no one had even left the site to collect for about 15minutes. Considering we had booked a meet and greet service so we could have the car ready to go and our son wouldn't have to wait in the cold this was completely awful. A 35minute wait, lies about the car being on its own way and no apologies at all with a distinct lack of urgency to resolve the problem. I would definitely use an alternative company in future.
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Posted 3 years ago
It all worked very smoothly.
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Posted 3 years ago
Appalling service - we arrived at the allocated 'meet and greet' area and nobody was there to meet us. We waited for 20 minutes and were only approached by another company, therefore, we had to book with one of the other companies.
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Posted 3 years ago
Ace Meet and Greet provide a very efficient service.. easy to access and very good customer service
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Posted 3 years ago
Reasonably priced. Easy to find. Efficient and friendly staff at drop off and collection. Car was already waiting for us on our return.
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Posted 3 years ago
Easy to find at Gatwick North Quick and easy drop off and car waiting when we returned brilliant thank you
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Posted 3 years ago
No issues with booking reservations, all meet and greet on arrival and departure all 109%
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Posted 3 years ago
On our return it took the Ace Meet & Greet Gatwick 4 minutes to answer the phone. We then waited at the meeting point where there were reps from other companies but not Ace Meet & Greet. We asked if they'd seen Ace Meet & Greet but they hadn't. After another 5 minutes the Ace Meet & Greet arrived and was rude to my husband, telling him that he'd been at the other end of the car park from the meeting point. To raise his voice at my husband when it was in fact the Ace Meet & Greet rep who was in the wrong is shocking. The inside of the driver's door was covered in mud. All this for over £140 for a week. REALLY disappointed.
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Posted 3 years ago