“Got to bay R at Luton to find we had to go to bay E. the bus was there when we got there but the driver said he couldn’t open the gate and he was running late and told us to wait 8 minutes for the next bus. He had only let 1 passenger on. And sat in the bay for 3 more minutes. We then had to wait 15 minutes and not the 8 he said.”
“What is usually a very smooth operation wasn’t. One of our party change vehicle before parking. I’d changed the details six weeks before online but it led to confusion at drop off and pick up. Fortunately this was dealt with, but when you’re try to look after two young children late at night it could have been better”
