“Brilliant car park, it was very busy when we parked. The only issue was, we had pre paid but the ANPR did not recognise our number plate. so when we came to leave we had to call for help using the pay station. It took quite a while for customer service to answer & the person wasn't overly friendly. I do think they should sign post where & how to get help as it wasn't clear.”
“We have previously used the silver zone option, but decided to upgrade to the long stay this time. We found it much easier than dropping off keys and catching the bus, although we did have to drive around for a while in order to find a place.”
“This is the first time we have used the long stay APH car park at Bristol Airport. When we arrived (12 October morning) the entry barrier was up which was very unexpected. There was no notice giving instructions on what to do and no one to talk to. We therefore went through the barrier without being able to obtain a ticket. The car park was very full but we eventually did find a space reasonably close to the terminal. I did make the effort to speak to two staff in the airport about the barrier who said they had no knowledge of the issue and were only concerned with passengers in the airport. Obviously this took some time and added to the already stressful time of getting through check in, security and getting to our departure gate on time. This also gave us some doubt about getting out of the car park! On returning to the car park a week later and trying to exit the car park we had to stop at the barrier with out a ticket and push the help button and relay our problem before we could exit. Some of our friends on the same flight experienced exactly the same issue. Although we were able to exit the car park after a short discussion we couldn’t say that we had a good experience with APH.”
“Since our last visit, the Car Park has considerably grown in size and clearly to cater for the increase in user numbers. To find a free space took quite a long time and fortunately, time was on our side. If it had not been, there would have been quite a lot of stress involved in finding a free space. As it was, we ended up parking right at the far end where directions were poor. Improvement in identifying free spaces to the new arrival would help. On exit, I and another vehicle driver, were noticably confused on the right 'Exit' route. There were many small parking areas but few 'Exit' signs that were visible in the dark.”
