“Outgoing was fine no issue. We arrived back quite late on the Tuesday. Due to being robbed on holiday I didn't have my ticket. Already stressed as my phone etc had been stolen. I explained to the young lady what had occurred. Not a jot of empathy and the bored look on her face said it all. Really disappointed thus time.”
Dear Mrs Power,
Thank you for your feedback.
I am very sorry to hear about your experience, especially after what must have already been a very stressful situation following the theft while you were on holiday. This is certainly not the level of service or understanding that we expect to provide to our customers.
Please be assured that your comments will be forwarded to the car park management team so that they can review this further and address the matter internally.
Thank you for bringing this to our attention.
Kind regards,
The APH Team
“Efficient service. Bus promptly arrived both in and out. Speeded up collection process as team member collected multiple green tickets before retrieving keys - much more efficient.”
