“I parked at Silver Zone and was then transferred to the airport. However, my flight was cancelled by the airline one hour from the flight time. Upon returning to pick up my car I was extremely disappointed to find that absolutely no consideration would be given to a refund. I have used Silver Zone many times over the years but feel rather let down by such a negative blanket approach.”
Dear Mr Mugford,
Thank you for your review.
We’re sorry to hear about your flight cancellation and understand your disappointment. For Silver Zone bookings, once a vehicle has been parked and the service used, the booking is considered active, and unfortunately we are unable to provide a refund for unused time.
We appreciate your long-term support of Silver Zone and your feedback, which helps us review our policies and customer communications.
Kind regards,
The APH team
“Excellent service. Easy to park, polite helpful staff and rapid transfer to and from the silver zone carpark to the terminal.
Thank you for making it so easy and cost effective”
“So quickly and straightforward to use. We arrived back late in the night to a bus waiting and it was so quick to then pick up the key and our car..definitely use again.”
