“Automated check in is the worst aspect of using the Silver Zone although staff are available to help this could be improved.
Other than above I always feel that I can leave my vehicle and it will be in safe hands.”
“Great service on my way out at 4am 24th August. I'm not a great lover of self service desks, especially as I'm not a frequent flyer, but there was a lovely team there helping myself and other people how to book our cars in which was lovely and well needed.
As I was traveling with a person in a wheelchair, the lady driver not only assisted with putting Down the ramp but also helped with my 2 not so heavy bag's both on and off the bus. All done with a big smile and happy to help and even told me where I needed to go next. 110% service.
Unfortunately I can't say this on my return journey a week later 31st August. Thank goodness there was a very kind chap with his own family, He asked the driver to put the ramp down for me and another lady and then stood and watched me struggling with chair and bags on a very full bus. once at the car park, the chap with a family help with my bags, (grateful thanks to him) even back at pick up, the driver didn't help.
Such a different experience.
I was very disappointed with lack of help. I've always used APH because they have always been very helpful if needed in the past.
Car pick up was very straightforward.”
“Drop off and check in we’re great. All computerised but with a member of staff on hand.
Trying to pick the car up was awful, the member of staff didn’t know where our car was, eventually located a member of staff who knew, car was located in an overflow staff car park a long walk from the office, frustrating walk and then we discovered a car parked on the grass behind ours (big car + tow bar) making it a very labour intensive manoeuvre to get out. Overflow car park exit incorrectly marked so it directed us to a closed exit.”
