“Really nice rooms
Toiletries, hot drinks station in rooms
Water jugs available for rooms
Lighting and temp good
Comfy beds
Restaurant area really nice
Feels much nicer than a typical airport hotel”
“Despite booking and paying for a family room, we were disappointed to find that there were not enough cups, towels, or condiments provided for four people.”
“Hotel enterance not identified on website or as you approach.
Website suggests booking a Resteraunt table by email then ignores your email. Chased reception and informed only doable on the day and not in advbance. Website should say this and they should not igmore emails.
The bathroom sink and shower were slow to the extent that when shoewring you ended up standing in inches of water.
The shower screen was missing part of the seal so that the bathroom floor flooded a foot from the bath.”
“Our stay at Novotel Birmingham Airport was disappointing. The room was uncomfortably hot, with air conditioning that barely functioned. Despite efforts, staff were unable to get the television working, and the additional beds squeaked consistently throughout the night, disrupting sleep. Given these issues, we would choose a different hotel in the future rather than return to this one.”
