“Good value, but a good fifteen minutes to the airport on the bus and up to a 25-minute wait for a bus at each end. Worth considering this against parking closer. Friendly and helpful staff throughout.”
“Service was extremely good, done quickly,car got enough room to park, no scratches on door, when waiting for bus they have bus shelters so u don't get wet or cold while waiting for bus very good service will use again”
“Second time in a space of 1month. Never disappoints, bus on point, location conveniently placed, well and clearly labelled. Friendly & helpful staff. Highly recommended thank you guys!”
“The parking was well organised and the staff pleasant and polite. The journey to birmingham airport was speedy and efficient. However upon returning, on scheduled time, we had to wait half an hour for the bus back to the car park. When it finally arrived the driver said that the bus was faulty and didnt know if it would get us back. However it did make it. After a long tiring flight this level of pick up service was unacceptable and disappinting!”
“Waited for the shuttle bus at the Carpark to the Terminal for roughly 20-25 minutes and the gentleman that assisted us on site was quite abrupt in his approach. The same for the return journey, we waited for 25-30 minutes and the same gentleman was driving, and had the same attitude.
A recommendation would be to ensure that customers know they will be waiting longer than initially advised, to allow that time for travel. Probably also worth adding the destination on the shuttles. As we waited on the return journey, 3 shuttles pulled in and we were turned away each time - having that destination displayed would make it much easier for all customers.
The price was reasonable and the spaces were ample for all types of vehicles. Directions provided were spot on and leaving the carpark is easy. Ideal location.”
