“Poor, wont use again. Early hours return into Bhx with 1 year old baby (approx 01:15) At A1 stop in queue. After a 10 -15 mins wait, a Bus turns up at stop. Told by driver its not our bus and to wait even longer, even though its going to same place at Mackadown Lane. So waited in queue which had now grown even longer and out of shelter approx 15 - 25 persons waiting with cases. A further bus arrives behind original bus. Original bus leaves, half empty. Expecting the 2nd bus to come to the front of the bus stop/queue to allow us to board. But...No it stays where it is and allows all the 'late' arrivals in queue to board first, leaving those in queue first having to board last. Poor customer service. Will not use again. x2 vehicles in our booking with APH. Is APH now operated by Airparks because all the signage shows both companys.”
“Poor, wont use again. Early hours return into Bhx with 1 year old baby (approx 01:15) At A1 stop in queue. After a 10 -15 mins wait, a Bus turns up at stop. Told by driver its not our bus and to wait even longer, even though its going to same place at Mackadown Lane. So waited in queue which had now grown even longer and out of shelter approx 15 - 25 persons waiting with cases. A further bus arrives behind original bus. Original bus leaves, half empty. Expecting the 2nd bus to come to the front of the bus stop/queue to allow us to board. But...No it stays where it is and allows all the 'late' arrivals in queue to board first, leaving those in queue first having to board last. Poor customer service. Will not use again”
“Good service with the bus at the station ready to leave both when we departed and arrived. Spaces can be a little tight just in terms of length but managed to park”
