“Good website for booking, clear instructiions for parking, easy to find car park, quick entrance with transfer bus waiting. Easy return, short wait for transfer bus and painless exit.”
“The Car park was run by Airparks, we used to go from APH at Hams Hall, this service was not as good, the car park was in the middle of a housing estate, and the bus drivers don’t help with your bags. It was also confusing on arrival as there was no one waiting to direct where to park.”
Dear Mr Hutchinson,
Thank you for taking the time to share your feedback about your experience with APH Birmingham Self Park.
I’m sorry to hear that your recent visit did not meet the standard you previously experienced at our Hams Hall site. I appreciate how this change may have felt quite different and less convenient for you.
Unfortunately, I can confirm that the Hams Hall site was permanently closed following the first lockdown, and services were relocated to alternative locations as a result. We understand this has meant an adjustment for returning customers, and we are sorry for any disappointment caused.
I’m also sorry to hear that assistance with luggage was not provided by the bus driver. Your comments have been noted and passed to the on-site team.
Thank you again for your feedback.
Kind regards,
The APH Team
“The park is difficult to travel to through high traffic areas. Waited 30 minutes for a bus to the airport. on return at 9pm had to wait for 30 minutes for return from airport. Very cold evening to stand around.”
Dear Mrs Ascough,
Thank you for taking the time to leave your feedback about your experience with APH Birmingham Self Park.
I’m sorry to hear that your journey to and from the airport was affected by delays to the transfer service, and that you had to wait around 30 minutes on both legs of your trip. I can also appreciate how uncomfortable this would have been on a cold evening, especially after travelling.
We understand how important it is for transfers to run smoothly and promptly, and your comments about both access to the site and bus waiting times have been noted and passed to the on-site team for review. This will help us look at how we can improve both punctuality and the overall passenger experience.
Thank you again for sharing your feedback, and we’re sorry that this aspect of your visit fell short of expectations.
Kind regards,
The APH Team
“It was easy to find. The guys in reception and bus drivers were really helpful. The buses ran on time and everything went smoothly. What's not to like.”
