“The only mishap / confusion was finding the correct APH parking location / site.
We arrived at the incorrect APH site but the guys at both sites were extremely helpful.
Would definitely recommend.
We even got discount through the Blue Light card scheme.
5 stars all round.”
“Upon arrival and checking in at the security gate, you then follow a vehicle that finds you a parking space. You get to keep your vehicle keys and the express bus takes you directly to the airport arrivals terminal. Absolutely brilliant”
“This is the 3rd time we have used this servcie and it gets worse each time. If I was APH I would withdraw my name from what is an Airparks Car Park as they repeatedly tell us.
Depending on which zone you are in depends on wether you have properly marked bays or if for example you are allocated Zone 2 then this is on limestone and the bays are not clearly marked therefore a lot of drivers use 2 bays as they are rather tight so you are left searching for a space.On this ocassion we were left waiting at the car park bus stop for half an hour . I tried to use the intercom but it wasnt answered. When the driver arrived he explained he had to wait for a new light bulb and everyone else was on a break. Apparently it doent matter to them that you may have a flight to catch !!!”
Dear Mrs Walker,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your recent experience with APH Express (BHA8) did not meet expectations, particularly as a returning customer. We understand how frustrating it must have been to struggle to find a properly marked space and then experience a long wait for the transfer service, especially when you had a flight to catch.
This is not the level of service we aim to provide, and we fully appreciate the inconvenience this caused on your journey.
We have noted your comments and will be reviewing the issues raised carefully, including the parking layout and the delay in the transfer service on the day of travel.
Kind regards,
The APH Team
“Slight blip in my behalf going to wrong car park but staff were amazing in directing us on. Stressed
As already running late but reassured we’d still make good time. All worked well and will
book again. Thank
You to all the team.”
