“Excellent position for Birmingham airport, literally 5 minutes away.
Only downside, due to the amount of snow/rain the area was muddy, so the wheels of the cases were muddy to put into vehicle.”
“I have used APH Express many times over the years.
I have also given lots of business for friends and family.
Upon returning home on Saturday morning early after 18 hours of flying all i wanted to to was get in to my car and drive home.
Well I couldn't do this due to the coach driver dropping me at area 6.
Me and my partner were both looking for the vehicle and could not find my vehicle.
There was one driver who had a sort of look around but due to him having to meet cars to park he couldnt really help us. Remember we had.been in Thailand which was a warm country and we were hunting around for 1 hour plus.
The guy did come back over to help us when he had time and the car was found in area 7 when he took me over to look in his car.
Fair play to the guy for helping me in the end but where you leave your car is where it should be written on the card.
Not a happy customer.”
Dear Mr Healy,
Thank you for your feedback, and we’re very sorry for the inconvenience you experienced after such a long journey home. We completely understand how frustrating this must have been, especially after travelling for so many hours.
We apologise for the incorrect drop-off location and the lack of clear information about where your car was parked. While we’re glad a member of our team was able to help in the end, we recognise the delay caused unnecessary stress.
We truly appreciate you bringing this to our attention so we can improve the service going forward.
Kind regards,
The APH Team
“My third time booking throug APH. Easy to find. Easy access. Shuttle service runs regular. Couldnt be happier. Would 100% reccomend and will always use again.”
