“Very good location near Birmingham Airport. Very quick check in. Good bus trasfer service.
Needs more precise Google directions to the entrance. Entrance needs better signage off the roundabout, particularly at night. Very hard to spot in the dark. An alumibated sign would be ideal.”
“There were a few minor problems with our booking. Directions to the site as provided were incorrect. There was very little signage to show where we were supposed to.
Parking was easy and the bus to the airport was fine.
On return to Birmingham Airport we were told verbally to look for a bus at bus stop A which had Car Park 2 on the front. Despite buses with other car park numbers we had to ask which bus, 'Blue Ticket' or 'White Ticket' was our bus and because we didn't have a ticket the driver confirmed the righr bus via our vehicle's registration number.
On collection of the car we went to the exit barrier and then had a discussion with the guy in the office as he said we couldn't leave without presenting a blue card.
We didn't have a blue card because we hadnt been issued with one. We were eventually allowed to leave.
It was a shame that these small problems occurred.”
“Arrived and greeted by someone saying ignore the APH, it’s nothing to do with them (we really didn’t need to hear that). Really poor signage as to which zone we were in. On return we were welcomed by a driver who had all on to speak. It was dark and everyone on the bus had to ask where we were and where their zone was. Getting out of the car park wasn’t easy either. It really shouldn’t be that difficult- it’s a car park, have some lighting, zone signs and exit signs”
“I want to recommend that the little token you gave us to keep on arrival is re-designed into something more robust. The ' token ' is a little peice of paper no bigger than a raffle ticket, not resistant to rain or being screwed up or torn, therefore my ticket got misplaced or some other fate be fell it and when we returned to the carpark we were warned that without it to give to the warden on the exit we couldn't have our car. We apologised and were excused, but please design a better token.”
“Really simple process and keep your keys so no worries about car being shuttled off elsewhere. Transfer to airport is regulated and takes about 5 minutes.”
