“An easy to find and close to Airport car park. Well organised with friendly staff and frequent 24/7 transfer buses. ( 5-10 mins bus ride away). Used several times with no problems.”
“Really disappointed… we had to leave the car parallel parked along the car park perimeter as the lot was so full and meant that we left the car in a vulnerable position
We then boarded the bus but sat for nearly30 mins without the bus moving and no explanation why .. the were several people on the bus
On our return we waited a considerable time for the bus back but thankfully the car so fine .. dirty but fine
Wouldn’t use them again unless I really needed to”
We’re sorry to hear that your experience did not meet expectations and appreciate you taking the time to share your feedback.
We understand your concern regarding the parking situation on arrival and appreciate how leaving your vehicle parked along the perimeter may have made you feel uncomfortable about its security. We’re also sorry to hear about the delay on the transfer bus, particularly as there was no explanation provided while passengers were waiting onboard.
In addition, we apologise for the wait you experienced for the return transfer. While we’re pleased to hear your vehicle was returned safely, we understand that the overall experience left you disappointed.
Your comments regarding the parking capacity, transfer delays and communication will be passed on to the relevant team for review, as customer feedback is important in helping us improve our service.
Best regards,
The APH Team
“Great location with a short transfer to the terminal. Only issue was the car park surface, hardcore isn’t great for dragging your suitcases over. But we’d use again.”
