“Even with directions it was very difficult to find. Sat nav instructions were wrong and aph directions were only if you were coming from Birmingham. On return the bus driver dropped us off at wrong location having looked at our ticket so at 5 am we and many other couples were wandering around the car park looking for their cars.”
“i) Google map cannot locate the exact car park location; ii) Car park is a bit far away from the Airport, you need to allow extra time iii) considering the price and overall experience, I don't think I will use it next time or recommend to friend”
“Great service, kept up to date with pick up times. Clear information on where to meet at the airport. I would definitely use again. Lovely friendly driver.”
“Brilliant service. Cheap as chips too.
Very speedy ‘check in’ and plenty more f spaces to choose from if parking your own car.
The bus was already at the stop as we entered the car park however, it waits a short while for customer, so there was no need to panic and rush to get on the bus.
Very simple return back to the car park also.”
“No issues what so ever . On arrival staff plesent and helpful as I asked if there was disabled parking ...so the found me a dolce very close the bus stop.”
“The website suggest 2-3 minute transfer its definitely more than that even at 1.00am on a sunday evening , we also waited over 30mins for the transfer bus to pick us up from the airport on our return from holiday -one thing i can say about this is it is certainly not EXPRESS”
Dear Mr Chadd,
Thank you for your feedback.
I’m really sorry to hear that the transfer time and return pickup didn’t meet your expectations. Waiting over 30 minutes for the bus, especially after travelling, is understandably frustrating, and I can appreciate why this didn’t feel like an “express” service.
The 2–3 minute transfer time quoted is based on the average journey under normal conditions, but we recognise that this isn’t always the experience in practice, particularly if there are operational delays.
We do value your comments and will ensure they’re passed on to the car park team to review their transfer times and service standards. Thank you again for taking the time to share your experience.
Kind regards,
The APH Team
“Easy check in and escorted drive to the parking area. Unfortunately Zone 2 which we were allocated to is not tarmaced and is heavily pot holed. Its also muddy which is not ideal for wheeled suitcases.”
