Yappy.com Reviews

4.9 Rating 26,218 Reviews

100 %

of reviewers recommend Yappy.com

4.9

Based on 26,218 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

About Yappy.com:

Yappy.com is a tailor-made shop for your dog. Your dog is unique, so we’ve created a range of ‘pawesome’ products guaranteed to get tails wagging. In less than 30 seconds, you’ll have a shop personalised for your furry friend...

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Yappy.com 5 star review on 28th April 2024

4464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the items I ordered but I forgot to add the discount voucher on my last order 😏”

Helpful Report

Posted 2 years ago

Hi Hazel, Thank you for taking the time to leave us this review. I am sorry to hear you forgot to add the discount code to your order, I have contacted you privately regarding this so please do check your inbox. Best Wishes, Lara Yappy.com

Posted 2 years ago

“My order ee60e is late being dispatched and will now not be in time to gift as intended. Very disappointed.”

Helpful Report

Posted 2 years ago

Hi Isabel, I am so sorry to hear that your order has been dispatched late. We always try to include the delivery times in the product description to try and be as transparent as possible. I have sent you a private message to discuss this further as I would love to help. Please can you check your inbox? Kind Regards, Lara Yappy.com

Posted 2 years ago

“Delivery and service excellent but disappointed with the book if I’m honest as pics not that good in respect of breed type so you can spot your pet, I probably expected too much though”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you for taking the time to leave us a review. I am delighted you are happy with the speed of your delivery and the service you have received from us. I am sorry to hear you are disappointed with your book. I have sent you a private message to discuss this further. Please could you check your inbox? Kind Regards, Lara Yappy.com

Posted 2 years ago

“Product great, make sure you don't subscribe to emails as you'll be bombarded daily, I've even clicked unsubscribe and gone through the motions and I still get emails. So generally product is great but reputation ruined by email spam.”

Helpful Report

Posted 2 years ago

Hi Dan, Thank you for taking the time to leave a review. We appreciate that you are happy with your products from us. I am very sorry to hear you feel like our emails are a bother to you as we would never want to make anyone feel this way. In the lead up to Christmas, we have been sending out more emails than usual to showcase the incredible offers we have had on. Please do let us know if you would like to unsubscribe and we will remove you from our mailing list straight away. Kind Regards, Lara Yappy.com

Posted 2 years ago

“Quite expensive for what it is. Bought a bandana for a small jack russell and its too small to tie around so I need to sew it to his collar. Image is printed onto the fabric and the cut around the edges is very jagged and not a great finish. Fun item but I wont be buying anymore.”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for taking the time to leave us a review. I am saddened to hear you are disappointed with the size and quality of your dog's bandana and that you feel it is quite expensive. All our bandanas feature a size guide, where we offer specific measurements to give you the highest level of accuracy when ordering. We want to ensure the bandanas are a comfortable fit for all dogs. I am happy that you feel the item is fun, as this is what we aim for with all of our products. In regards to the quality, I have sent you a private message to discuss this further. If you could please check your inbox at your earliest convenience that would be great. Kind Regards, Lara Yappy.com

Posted 2 years ago

“Hit and miss quality of products, however great customer service”

Helpful Report

Posted 2 years ago

Hi Sara, Thank you for taking the time to leave us a review. We are delighted to hear you are happy with the customer service you have received from us, I will pass your kind comments onto the team. We are sorry to hear you feel like the quality of our products can be hit and miss, I can assure you that we work hard to ensure all our products are produced to the highest quality. Kind Regards, Lara Yappy.com

Posted 2 years ago

“throw not as shown disappointed very thin”

Helpful Report

Posted 2 years ago

Hi Esther Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your blanket, and have contacted you privately regarding this so please do check your inbox. Best Wishes Rhian

Posted 2 years ago

“Both the aprons I ordered arrived without the names of the dogs the aprons were good quality but very dissatisfied that the names of the dogs were left out”

Helpful Report

Posted 2 years ago

Hi Sally Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your order. I have had a look into your order for you and can see that the aprons you purchased are our "I'll Be Watching You..." design, and as such these feature your chosen icons only and do not include your dog's name as part of the design. We do state this within the product description, and illustrate this within the product images, so I do apologise if this was missed when ordering. Please do let me know if I can help with anything further. Best Wishes Rhian

Posted 2 years ago

“Delivery could have been quicker. At least a week late.”

Helpful Report

Posted 2 years ago

Hi Lezley Thank you for taking the time to leave us this review, although I am sorry to see we didn't provide a 5 star service for you. I can see part of your order was slightly delayed in leaving us, however it does appear we did contact you to notify you of this delay, and I can only apologise for any inconvenience caused by the minor delay in this leaving us. Please do not hesitate to get in touch if we can help with anything further. Best Wishes Rhian

Posted 2 years ago

“She liked it. It tore too easily. Maybe line the holes with something more slippery.”

Helpful Report

Posted 2 years ago

Hi Nancy, Thank you for taking the time to leave this review for us. I am sorry however, to hear about the issue you had with your purchase. Could you please send over some images showing the damage to our customer care team at help@yappy.com? We can then have a look into this for you. Kind Regards, Lucy Yappy.com

Posted 2 years ago

“the personalised cushion came instead of saying C A R L A AS I REQUESTED it reads /CARLA\ WHICH IS NOT WHAT I REQUESTED I COMMENTED BEFORE BY TELEPHONE ABOUT REPLACING IT WITHH EXACT WORDING C A R L A NOTHING was done and I got NO REPLY AT ALL so i ask am i entitled to a refund or compensation? I AWAIT YOUR RESPONSE”

Helpful Report

Posted 2 years ago

Hi Tony, Thanks for your review. I have sent you a private email so I can investigate this further for you, if you could kindly check your inbox. Kind Regards, Lucy Yappy.com

Posted 2 years ago

“Love the website. Bought an iPhone 11 case. Looked awesome and was delivered very quickly but was very difficult to fit on the phone and lasted a day before it split at the corners. Would still order from them again though as there’s a lot to love”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for taking the time to leave this review for us. I am so sorry to hear about your phone case, this certainly isn't the standard we expect for our customers. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 2 years ago

“You missed her name on the card”

Helpful Report

Posted 2 years ago

Hi Janie, Thank you for taking the time to leave this review for us. I have had a look into your order and can see the card you have ordered does not come personalised with name and instead features your chosen icon only. We do mention this within the product description for the card and this is also shown on the picture previews we provide. I do apologise that this information was missed when placing your order however, I do hope Rosie's hoodad woofed his special card. Kind Regards, Lucy Yappy.com

Posted 2 years ago

“I was a bit disappointed with the quality of the bandana but cannot fault the service and speed of delivery”

Helpful Report

Posted 2 years ago

Hi Lynn Thank you for taking the time to leave us this review. I am pleased to hear you were happy with the service and speed of delivery, but saddened to hear of your disappointment with the bandana itself. I have contacted you privately regarding this, so please do check your inbox. Best Wishes Rhian

Posted 2 years ago

“Usually very happy with Yappy. Disappointed that all advertised personalised feeding mats are all out of stock.”

Helpful Report

Posted 2 years ago

Hi Jan, Thanks for taking the time to leave this review for us. I am sorry you are disappointed that our feeding mats are currently out of stock. They have proved to be an extremely popular product with our customers and we are hoping to have them back on our website as soon as possible. Kind Regards, Lucy Yappy.com

Posted 2 years ago

“I have ordered twice from Yappy now. The product quality is excellent and I’ve been very impressed. However, both times I have had to contact customer services because my order has been wrong. This has been quickly resolved but I’d prefer to have been sent the correct items in the first place!”

Helpful Report

Posted 2 years ago

Hello Helen, I'm very sorry to hear that this has happened twice, this is certainly not upto our usual standards and we have passed this feedback over to our production manager to ensure this does not happen again. We hope this does not put you off shopping with us again and we hope to see you again soon. Kind regards, Amanda

Posted 2 years ago

“Delivery was too long”

Helpful Report

Posted 2 years ago

Hi Joanne, Thank you for taking the time to leave this review for us. I am sorry that you felt your order took too long to arrive with you. I can see at the time of ordering, we advised that you should allow 3 business days for your items to be created and a further 48 working hours for delivery. Your order was shipped on the 3rd working day and was delivered 24 working hours later. I do apologise if our creation and delivery times were missed when you placed your order however, I do hope I have been able to clear this up for you. Best Wishes, Lucy Yappy.com

Posted 2 years ago

“The products were great but dispatch wasn’t as quick as I’d expected and the items for his birthday arrived after his day. Il Remember to order earlier next time”

Helpful Report

Posted 3 years ago

Hi Karina, Thank you for taking the time to leave this review for us. I have had a look into this for you and can see you were advised at the time of ordering to allow 3 business days for delivery and a further 48 working hours for dispatch. I can see your order was shipped on the 3rd working day and was delivered within the 48 hour time frame Royal Mail give. I do apologise if the creation and dispatch times were missed when placing your order. I am pleased you were happy with your items and I do hope your pooch enjoyed them too. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Hi there, you replied to my review about not being able to find 'Bonnie'. I would really appreciate a cheat sheet. I bought the book for my mum who is 80 and housebound. She enjoys looking for the items, but neither of us can identify the actual black cat. If i knew where it was, I could help her. Feel free to email alicat66^^@blueyonder.co.uk”

Helpful Report

Posted 3 years ago

Hi Ali, Thank you for taking the time to leave this review for us. On the first page of your search and find book there is a key showing all the items you can look for throughout the book, including your chosen icon. Did you find this helpful at all? If not, please let us know and we can send over a cheat sheet for you to help find Bonnie. Best Wishes, Lucy Yappy.com

Posted 3 years ago

“The Bib was lovely but it fitted her around the neck but is too long for her so she cant wear it. The material it is made of is a bit stiff.”

Helpful Report

Posted 3 years ago

Hi Heather, Thank you for taking the time to leave this review for us. For bandana's that are a little long for our pooches, we would advise rolling the fabric down. That way you can amend the length of the bandana without compromising on the comfort for your pooch. Please do let us know how you get on! Kind Regards, Lucy Yappy.com

Posted 3 years ago

Yappy.com is rated 4.9 based on 26,218 reviews