ZIELER Reviews

Name: ZIELER
Address: Unit B2, Ullswater Industrial Estate,, Coulsdon, Unit B2, Ullswater Industrial Estate,, Coulsdon, Surrey
Rating: 4.90

4.9 Rating 935 Reviews

98 %

of reviewers recommend ZIELER

4.9

Based on 935 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About ZIELER:

Zieler is a family-run art supplies business working with artists to produce the best supplies.

Visit Website

Phone:

020 8655 8070

Email:

artsupplies@zieler.co.uk

Location:

Unit B2, Ullswater Industrial Estate,, Coulsdon,
Unit B2, Ullswater Industrial Estate,, Coulsdon
Surrey
CR5 2HR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The easel was fine and the board was fine but together we found that wooden pieces slid off (too light?) the board when using anything steeper than the first slot, which is useless because the board is essentially flat! We adapted the easel so that we could use it at slot 1.5!!!! We also found that as the wooden jigsaw was nearing completion the whole piece slid down the board almost slipping over the lip if we weren't paying attention. (Bit heavy?). Also, it didn't work well when we turned the board by 90 degrees into portrait format. It had a tendency to tip as it was top heavy! However, using table cloth clips sorted that out. So all in all, not perfect, and quite expensive for an imperfect setup. Hence the rating.”

Helpful Report

Posted 3 months ago

“Disappointed no oil or water mix oil paints.”

Helpful Report

Posted 2 years ago

Hi John, I'm sorry you are disappointed we do not stock oil paints, as a small family brand we are still looking to add more products but oil paints have to be produced in many thousands and we currently do not have enough demand to warrant the production of oil paints. Kind Regards, Kiren

Posted 2 years ago

“company good at despatching product.”

Helpful Report

Posted 2 years ago

“Quick payment and quick delivery”

Helpful Report

Posted 2 years ago

“The paper is great, however I ordered at 10am or so expecting next day delivery (as said on the website) however it arrived 2 days later.”

Helpful Report

Posted 3 years ago

Hi Matthew, Please note the 5th April was a bank holiday so your order was dispatched on the 6th April. Hence the reason why it appears to be a 2 day delivery from your order date. This is clearly stated on our web site and order confirmation that we quote delivery based on working days. https://www.zieler.co.uk/delivery-2/ Kind Regards, Kiren

Posted 3 years ago

“Ideal for painting and drawing. Not for jigsaws to steep 😕 one more level would be better. I already have the board when I put my half finished jigsaw on it slipped off 🤦‍♀️ 😱 well that's life...”

Helpful Report

Posted 3 years ago

“This quality of my canvas 100 x 100cm arrived quickly the quality of canvas is very good. But it was not mounted strectched over frame on two corners. I did not notice until I did my first base coat. Very disapionting.”

Helpful Report

Posted 3 years ago

“Everything looks very nice and enticing online. Prices good.”

Helpful Report

Posted 3 years ago

Dear Victoria, It was good to talk to you on the phone earlier. Based on your feedback, we will look to make the improvements we discussed. Thank you for shopping with Zieler. Kind Regards, The Zieler Team

Posted 3 years ago

“I have given Ziegler 3 stars overall, for their great service, they were efficient and polite but sadly I had to pay to return their goods through no fault of my own. What I ordered was of very poor quality and I felt unable to keep or use the goods.”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear that you were not happy with the thickness of our portfolio sleeves. As a small family business we take great pride in our products and our service. Our art sleeves are 140 micron thick as listed. This thickness is an industry standard as sold by most reputable art supplies companies. Thicker sleeves (with higher micron) are available on the market and priced according to their thickness. Our returns policy options were offered to you explaining any costs involved for goods that are not faulty and no longer required. Thank you for your kind words on our service. We had the goods picked up from you and delivered back to us within 24 hours. Kind Regards, The Zieler Team

Posted 3 years ago

ZIELER is rated 4.9 based on 935 reviews