WatchGecko have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their returns process and refunds.
“
Beautiful band, very nice quality for the price!
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- Weston Trapp
“
I have purchased several different leather strap and on each not one disappoints. Workmanship is second to none. On my recent purchase I needed to contact customer service on a matter. The response was excellent and satisfied my needs. I can wholly recommend WatchGecko for all discerning customers who demand high quality at a fair price.
”
- William Thompson
“
The ordering process, delivery and price were great. But what I don't think is right is that the automatic watch supplied shows the days of the week in Italian. This should have been explicitly and very clearly stated in the item description! Unless otherwise described, you expect a watch to display the days of the week in English.
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- Ralf Kunefke
“
Ni info about the delivery (no precise tracking) until it arrived. Otherwise nothing else to complain about.
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- Corentin ZOBEL
“
This is my third watch from WatchGecko as well as many straps over the years.
I’m really happy with the speed of dispatch and tracked delivery, as always.
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- STEVE BENDING
“
Fast delivery and seamless ordering! The process was smooth from start to finish, with clear updates and quick dispatch. Excellent service, would definitely order again!
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- Daniel Messenger
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For refunds and returns, the company likes to hold onto the taxes paid.
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- Elliott
“
Didn’t like any of the straps but good returns system & quick refund
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- Alex Bland
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Most other international strap vendors I have purchase from have a local US hub with prepaid shipping to cover local returns.
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- Raghav Kumar
“
Ordered 2 NATO straps on 12/23/24. Package was received at the Los Angeles USPS 12/25/24 via tracking and I still have not received the package. Will probably request a refund if I don’t get the package in a timely manner from this point. Was excited to use your product but am becoming disappointed. Thanks
Nick T.
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- Nicholas Tatone
“
I initially purchased a black and grey striped NATO strap for my blue Alpinist; but unfortunately when it arrived it just did not suit the watch. I returned the strap and ordered a navy coloured one instead which perfectly suited the Alpinist. Returning the original strap was much easier than I thought and the refund was processed very quickly. All points to a very professional, well run outfit.
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- Syed Ahmad
“
Excellent customer care received with a quick refund of a previous strap I ordered at a wrong size.
No questions, quick refund, no hassle. Surely, I re-ordered from the WG Company the one at a good size.
It arrived in a perfect boxing, securely and with a couple of days.
Highly recommended retailer!
”
- Lazlo Halmai
“
Thank you for the service and content on youtube
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- Philippe De Loor
“
Chocolate brown, real Italian handmade leather watch strap fits nicely to my new Certina DS-2 with black dial. And it’s very comfortable to wear. I also appreciate that you have started to use the Royal mail for shipment abroad. The UPS made the straps unnecessary more expensive. Perhaps tax free shopping abroad also could be something to consider since I have to pay 25% VAT when I receive your shipment.
But all over, I’m very satisfied with your service and your product's and your newsletters are welcome 😊
”
- Arne Leskovsky
“
Fast delivery and seamless ordering! The process was smooth from start to finish, with clear updates and quick dispatch. Excellent service, would definitely order again!
”
- Daniel Messenger
