WatchGecko have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their returns process and refunds.
“
Amazing quality products, great price and amazing customer service
”
- James Gangavarapu
“
It's been good so far.. but I couldn't help but notice the price hike for the mesh strap.
”
- Jonathan Cheng
“
Arrived as described in good time. Have used them before and had no problems. Get a good quality strap at a reasonable price
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- Steve Gant
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Fast delivery with frequent updates, No complaints.
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- Andrew Al-Adwani
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Easy to buy and a speedy delivery. He loved the round presentation box too.
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- Andrea Thomas
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Great service and delivery
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- Filippo Lavia
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Shipping was good and updated throughout with an easy returns process.
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- Jasbir Josen
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I’ve had a great experience with all aspects of ordering, shipping and returns
”
- David Fairbank
“
Easy returns policy, straps are good quality and they always have some good options in the sale
”
- Elliot Jackson
“
The shipping wasn't with duty included, but the gave me after my message the refund over the duty i paid for. :)
”
- Bernard Markulin
“
Ordered 2 NATO straps on 12/23/24. Package was received at the Los Angeles USPS 12/25/24 via tracking and I still have not received the package. Will probably request a refund if I don’t get the package in a timely manner from this point. Was excited to use your product but am becoming disappointed. Thanks
Nick T.
”
- Nicholas Tatone
“
I initially purchased a black and grey striped NATO strap for my blue Alpinist; but unfortunately when it arrived it just did not suit the watch. I returned the strap and ordered a navy coloured one instead which perfectly suited the Alpinist. Returning the original strap was much easier than I thought and the refund was processed very quickly. All points to a very professional, well run outfit.
”
- Syed Ahmad
“
Amazing quality products, great price and amazing customer service
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- James Gangavarapu
“
Always have a great service
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- Huw Manning
“
The customer service was incredible. I had by mistake forgotten to add the free spring bar tool to my basket when ordering. When I contacted customer support about this they added it to my order, hassle-free.
”
- Bavan Samra
