Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 3,007 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 3,007 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 5 star review on 16th February 2026

291

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an international customer, payment is always an issue. Mark Onions from Sales and Marketing was very patient and helpful with my credit card issue due to my banks fault. I had to get Mark to send my order about 4 times and he did it without complaint. Sadly due to the issue, the parts I order was not fully in stock by the time the payment was made but Vesternet apologised and sent what they could and refunded me the balance. Pricing for the shipping by DHL was very good and I look forward to doing more order with them in the future.”

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Posted 13 years ago

“Have been using them for years, great selection, great service, no complaints (yet)”

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Posted 6 years ago

“Always quick and easy.”

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Posted 7 years ago

“Use vesternet for most of my smart home products. Good support, never any problems”

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Posted 7 years ago

“Excellent advice and support, great prices and friendly service. Will be my first port of call for all smart home requirements.”

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Posted 5 years ago

“Received the items exactly as ordered. If I was being picky it might have been nice to get email updates in advance of the actual shipping date (and associated email confirmation), but not sure anyone provides that sort of countdown. Would recommend them and definitely use again, a positive experience.”

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Posted 12 years ago

“The ordering process went smoothly, the site navigation is clean, informative enough but same time pleasant. Recommended!”

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Posted 7 years ago

“Fast service, large assortment and detailed manuals. Great! Thank you.”

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Posted 12 years ago

“Super service. Helpful pre-sales staff, good list of products in stock. Will buy again.”

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Posted 7 years ago

“The web site is easy to navigate, has a good selection of products and the product reviews are useful. A bonus point is the payment options include PayPal (my preferred payment method).”

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Posted 5 years ago

“Good selection of products, quick delivery, and friendly responses from customer service.”

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Posted 6 years ago

“The system monitoring of the shipments is excellent as you are able to know the exactly situation of your package in each moment. In my case the package arrived one day before than initially proposed.”

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Posted 10 years ago

“Very helpful pre-sales assistance and simple purchasing experience. Recommended!”

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Posted 5 years ago

“The support and after sales service has been exceptional, I had problems installing my home automation centre along with the numerous peripherals but have received swift technical support within 4 hours of my queries (even on a sunday afternoon). I have replaced items when I ordered incorrectly (3 -4 months after purchase) and also had a faulty item replaced. Vesternet set the benchmark for how online shopping should be.”

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Posted 13 years ago

“First class service!!!!”

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Posted 10 years ago

“Great pricing and products, but most of all, great support!”

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Posted 7 years ago

“Vesternet has a great range of home automation products. It's always my go-to supplier with good stock levels, fast shipping and good customer service.”

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Posted 9 years ago

“Excellent suport”

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Posted 9 years ago

“Great service”

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Posted 5 years ago

“Good range of products. Easy to navigate website. Simple ordering process.”

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Posted 5 years ago

Vesternet is rated 4.8 based on 3,007 reviews