Vesternet Reviews

Name: Vesternet
Address: 128 City Road, London, London Borough of Islington
Rating: 4.81

4.8 Rating 2,865 Reviews

97 %

of reviewers recommend Vesternet

4.8

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

03452268572

Email:

sales@vesternet.com

Vesternet 5 star review on 12th January 2026

290

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The otder was from Israel. The power adapter dont fit.(British)”

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Posted 3 years ago

“have not used so dont know”

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Posted 3 years ago

“the 'why I chose' question for last item dropped out”

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Posted 3 years ago

“Vesternet are generally ok at shipping products, but they try to manipulate review sites like this one by bribing you with expedited shipping if you review them within 10 minutes of placing your order (hence the large quantity of reviews along the lines of "No problems so far, but I haven't received anything yet"). I feel this is dishonest and detracts from my experience with the company.”

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Posted 5 years ago

“I was linked to purchase this item on the U.S. Amazon gift wish list -- and was surprised to find I was charged a foreign transaction fee on my credit card.”

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Posted 11 years ago

“The checkout is rubbish it keeps trying to sell you things you don't want This site should not drop its standards to Shuch a low level”

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Posted 4 years ago

“A recent convert to Z-Wave from X-10 I ordered my initial kit from Vesternet mainly as they had good explanatory segments on their website. Ordered a USB stick, 2 Fibaro dimmers and an Aeon Minimote. Still waiting on the USB stick 4 weeks later. Still I proceed to get a Home Center 2 and a range of other components. Most components were listed as out of stock at the time of my order. Into week 2 and I am still waiting on the PIR. Finally I was disappointed that the Philo 4 in 1, as supplied, had a flat battery, at least that is what the device is indicating (the lithium batteries are not cheap)”

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Posted 12 years ago

“Trying to get access to returns information is turning out to be a bit of a nightmere.”

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Posted 5 years ago

“Love the item but not impressed with the company used for delivery”

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Posted 10 years ago

“I wanted an answer to a question before I purchased. I used the chat function on the web page and asked my question. I was advised you usually replied in about 10 minutes, but I waited over four hours and no on answered me. On the Saturday I rang to ask the question (on the website it said they were open) but the recorded message said that they were shut and to ring on Monday. Not happy. I found the answer elsewhere and purchased elsewhere.”

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Posted 5 years ago

“Vesternet is a great online store. However, I had to complete my purchase through email because, although Vesternet advertises that they ship Globally, my delivery country did not show in the payment and checkout form. Also shipping price could not be calculated. If Vesternet updates this and put more shipping options, it will beat many online shopping sites.”

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Posted 12 years ago

“Products are fine when they finally arrive but no updates to indicate delivery issues means the customer experience is not good. If quoted delivery times on the order are not going to be met then an email to let the customer know when delivery can be expected would help reassure customers that it is still being progressed.”

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Posted 9 years ago

“Received goods in a damaged state, but replacement promptly issued.”

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Posted 4 years ago

Vesternet is rated 4.8 based on 2,865 reviews