Veincentre Reviews

Name: Veincentre
Rating: 4.87

4.9 Rating 950 Reviews

97 %

of reviewers recommend Veincentre

About Veincentre:

Veincentre are the UK's leading varicose vein and thread vein specialists with clinics nationwide. Their mission is to provide the most effective, proven treatments and the highest quality of care, that is easily accessible.

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff made the consultation and treatment a relaxing experience. Had both legs done in an hour.”

Helpful Report

Posted 6 hours ago

“I was very happy with the honesty of the consultant and the lovely lady assisting him but sadly the follow up chat was very disappointing and I was left quite sad and disappointed. She sadly had no idea of my consultation appointment and not read my record of my visit only 3 days previous. I asked her questions to clarify what the consultant had said to me and she said the complete opposite to what he'd said to me . 1 example, I asked does fitness cause my problem with thread veins? she said yes! The consultant had told me no . She went on to wanting me to book my treatment but had no idea what treatment I would be needing. I am left confused and feel more communication is needed between you .”

Helpful Report

Posted 2 days ago

Hi Stacey, Thank you for taking the time to leave a review and we are really pleased that your consultation appointment went well. However, we are sorry to hear that the follow up conversation was not quite as positive. We are very proud of our high standards of service and would therefore like the opportunity to talk to you about your experience. A member of our team will be in touch with you to apologise, and to understand a little more so we can make sure it doesn't happen again. We look forward to speaking with you soon. Best wishes, Emily

Posted 23 hours ago

“Lovely caring team made me feel really relaxed and kind and considerate.”

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Posted 2 days ago

Hi Sharon, Thank you for your review, we are really glad to hear that you felt relaxed in the care of the clinic team, we are really proud that our teams go above and beyond to ensure you feel relaxed and welcomed. Kind regards, Emily

Posted 2 days ago

“I was welcomed very warmly and offered refreshments straight away. Everyone was very friendly and the options explained to me clearly.”

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Posted 3 days ago

Hi Christine, Thank you for leaving a review, we are happy to hear that you felt welcomed and that you found the appointment to be informative. We look forward to welcoming you back to the clinic if you choose to have treatment. Kind regards, Emily

Posted 3 days ago

“I was made to feel at ease as soon as I arrived and the receptionist made me a cup of tea. The specialist doctor and the nurse were very professional and made me feel safe and secure in a clinical situation where I was being asked questions and being measured etc.”

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Posted 3 days ago

Good morning, Thank you for your review, we are really happy to hear that you felt at ease in our care, this is hugely important for us so we are really glad to read this. Best wishes, Emily

Posted 3 days ago

“A very warm and truly first class service from the receptionist to the nurse & doctor”

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Posted 3 days ago

Hi Annette, Thank you for your review, we pride ourselves on providing the highest quality of care so we are really glad to read that you had such a positive experience and the clinic team will be really pleased to read your comments. Kind regards, Emily

Posted 3 days ago

“All good thanks”

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Posted 3 days ago

Good morning Osvaldas, Thank you for leaving a review, we are pleased you had a good experience with us. Kind regards, Emily

Posted 3 days ago

“At the Veincentre in Exeter.....very good. Very welcoming and efficient. The nurse and consultant extremely helpful, explained clearly and the advice and future treatment procedures were carefully explained. This made it very easy to arrive at a decision. The efficiency at the Veincentre Head Office was not as good. Whoever took my details regarding my private health insurance informed the Exeter admin staff that the authorisation code was for treatment when it was for an initial consultation. That doesn't make me confident that they know much about dealing with health insurance companies, as this must be a common process. When errors such as this occu it can make the process difficult for the patient.”

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Posted 3 days ago

Hi Linda, Thank you for taking the time to leave a review and we are so pleased that your consultation went well. We are sorry that there was some confusion with the authorisation code before you visited us and can reassure you that all our specialist advisers are well trained in dealing with private health insurance. We treat a lot of patients who pay for their treatment in this way. We will revisit our training never-the-less just to make sure this doesn't happen again. We would love to welcome you back to the clinic should you choose to have treatment. If you would like to arrange this or have any further questions in the meantime then do please call us on 01782 753960. Kind regards, Emily

Posted 23 hours ago

“The staff were welcoming, friendly, professional and reassuring. Any questions were answered promptly and efficiently.”

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Posted 3 days ago

Good morning, Thank you for your review, we are so pleased to read your feedback and we are glad that you received answers to all your questions. Kind regards, Emily

Posted 3 days ago

“So far so good! Lovely, welcoming and knowledgeable. Felt very safe and seen.”

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Posted 3 days ago

Hi Ancki, Thank you for your review, we are really pleased to read that you felt welcomed and safe in our care as this is really important for us. Best wishes, Emily

Posted 3 days ago

“Very welcoming from the moment I entered I was made to feel at ease. Staff and Dr Krishnan were lovely and very informative”

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Posted 3 days ago

Hi Rose, Thank you for your review, we are really proud to have a team that are so friendly, helping you to feel at ease throughout your treatment journey with us. Kind regards, Emily

Posted 3 days ago

“I've seen several consultants over the years re: varicose veins. This was the most in-depth examination by far. I liked being informed of the cost straight away - That was quite refreshing, and I was given a lot of information about the procedure, which allows me to plan ahead. The staff were all friendly and helpful too.”

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Posted 3 days ago

Hi Fiona, Thank you for taking the time to leave such a great review following your consultation, we really appreciate your feedback. We pride ourselves on being honest and transparent and ensuring you receive all the information you need, answering any questions you may have. We look forward to welcoming you back to the clinic if you choose to go ahead with treatment. Best wishes, Emily

Posted 3 days ago

“Warm, friendly staff. Felt immediately at ease. Consultation was informative and all procedures and prices explained in detail.”

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Posted 3 days ago

Good morning, thank you for taking the time to leave a review following your consultation. We are proud to have friendly staff who go above and beyond to make our patients feel at ease. We are really pleased you found the consultation to be informative and we hope that we managed to answer any questions you had. We look forward to welcoming you back to the clinic if you come back for treatment. Best wishes, Emily

Posted 3 days ago

“Was as expected. Profesional.”

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Posted 1 week ago

Hi David, Thank you for taking the time to leave a review, it is much appreciated. Kind regards, Emily

Posted 5 days ago

“Great experience. Friendly, knowledgeable staff, clean comfortable waiting area and examination room. Clear, easy to understand details of my condition and potential treatment options.”

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Posted 1 week ago

Hi Aimee, Thank you for your review, we are really pleased to read your feedback of our staff and the clinic. Kind regards, Emily

Posted 5 days ago

“Absolutely great, was put at ease when met doctor and nurses”

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Posted 1 week ago

Hi Margaret, Thank you for your review, we are so pleased to read your comments and are glad you felt at ease in the care of the team at the clinic. Kind regards, Emily

Posted 5 days ago

“Very friendly and welcoming staff”

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Posted 1 week ago

Hi Lorraine, Thank you for taking hte time to leave a review following your visit to our clinic. Kind regards, Emily

Posted 5 days ago

“Everyone was really helpful and friendly and my consultant was very thorough and professional”

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Posted 1 week ago

Hi Philippa, Thank you for your kind review following your visit to our clinic, we are so pleased to read your comments and are so glad you found our staff to be helpful, friendly and professional. Kind regards, Emily

Posted 5 days ago

“Very satisfied from original enquiry through to consultation! Very professional and informative! Would highly recommend.”

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Posted 1 week ago

Hi Kevin, Thank you for your review, we are so glad you found us to be professional and informative as we pride ourselves as a company on this. We wish you all the best! Kind regards, Emily

Posted 5 days ago

“Overall experience was very good from reception, nurse and doctor all seemed very professional.”

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Posted 1 week ago

Hi Amelia, Thank you for your review, our team will be really pleased to read your comments. Kind regards, Emily

Posted 5 days ago

Veincentre is rated 4.9 based on 950 reviews