“Consistently making mistakes that have wasted my time. I've called them ahead to try and help them but they are seriously incompetent. Have said I don't have cover for certain things, when I have evidence that I do, they continue saying that I don't, then after weeks of calls and emails they then backtrack. Have got my NCB wrong, despite numerous calls and emails. Insurance shouldn't be a massive headache where you have to chase them over and over to get basic tasks done correctly. Don't waste your time, pick a reputable and decent company.”
“Luckily, I haven't needed to claim against my insurance. Having said this, Vavista have left me rest assured in the event of an accident. Their customer service is quick and efficient. This, I like”
“Great customer service, agent I spoke to was extremely helpful, any questions I asked were answered in a professional manner, and policy is just what we wanted”
“Really happy with vavista, since taking over from Debenhams they have been extremely good with communicating. The price for insurance is reasonable aswell”
“Ok i was with Debenhams which got taken over by Vavista, never heard of this insurer so when it was time to renew, I was a bit suspicious and started searching for other insurers. I found plenty of other like for like quotes and for a moment decided to go with Admiral eventhough Vavista's price was just as competitive but then came back to Vavista only because the transition was smoother because their customer service overall was much better, i didn't get passed from one department to another, above all they were more personable and efficient which gives me the assurance that should i in future have an issue/ accident, it will be dealt with same efficiency.”
“As an ex Debenhams customer, your advisor Jason has answered all my questions as he has done so over the last few years, and I was more than happy to renew my policy. Thanks again.”
“A splendid renewal experience, firstly with a lower renewal cost. Secondly, at the point of renewal, a better lower cost was identified (without any reduction in cover) and the renewal was completed based on this. Excellent service, recommending to my family and friends.”
