“Originally with Debenhams, but was moved to this lot during the course of the policy. Their main interest in life is charging 'administration fees' - quoted additional 50 quid fee for putting grand-daughter on policy for five days. Eventually tired of rude customer service I decided to cancel - they have a phone extension for cancellation but it cuts you off after 30 seconds, so had to go via 'policy changes'. Charged an extra 90 pounds 'administration' for cancelling the policy plus a fee for cancelling the legal expenses cover which incurred a larger fee than the 25.99 the policy actually cost ! I dread to think what would happen if you had an accident whilst covered by this company. Avoid at all costs.”
“I've been with Vavista for 1 year now. They have excellent customer service, questions are answered clearly. The process is also very easy no hassle.”
