“Really dissatisfied, my car renwal was coming up I phoned to see how much it was and agreed. They said it would automatically renew only to open a email saying it had been cancelled as my card was out of date. I rang straight away and explained I'd not had any correspondence in accordance to my card. Price went up a extra £160.00 so didn't renew. They said they'd sent a email and letter about my card being out of date. Checked all emails and nothing, no letter. I'd appreciate if they'd send proof of email and letter but nothing. Quick enough to take my money 1st time round.”
Hi Sam, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced whilst renewing your insurance policy. We appreciate any feedback our customers provide to help us to continuously improve our service. Thank you.
“Just renewed with them they are not a bad insurance company to be with. I wish I got more of when renewing but it was such a simple process and I got money off of when I moved house so I suppose I can’t complain haha”
