“I called the customer care 3 times to renewal, my first call was taken by a lady and she gave me the price details as per my request but she said she can’t send the quote by email, so I said I will call back after reviewing.The 2nd time when I called a male representative attended the call and I gave him the quote number,but the amount he said was different to one given by the other representative, so I requested to provide the breakdown of coverage and extras which are included, at time moment the service representative sounded impatient and rude and acted as if he wasn’t interested in doing business.After few minutes the call got disconnected and he didn’t ring me back.Then later I called again and a lady attended the call and helped me renewing the insurance.I may not renew with Vavista next year as they don’t sound very professional.”
Good day, thank you for your feedback. Vavista aims to always provide excellent customer service, and I am sorry that you feel that we have not done so in this instance. We take customer satisfaction very seriously and appreciate any feedback our customers provide to help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.
“A first time customer , very easy website to navigate ending with an excellent quote , certainly looking forward to the forthcoming year . A bonus is that they promote the Eden Preject”
“My previous insurer quoted a renewal price of £959.03 up from £473.43.
I am happy with Vavista price of £475.64.
My previous insurer then persuaded me to go back as they wanted to match Vavista but I refused bcz they have not given me treatment worthy of a long standing customer.”
