“Very easy to use and understand.
It’s all arranged over the internet so no wasted paper.
But the main reason is they offered me the cheapest quote by far.”
“I took my very first policy out with Vavista. I was happy with the deposit and monthly payments, came up one of the cheapest insurance companies with what they had to offer. I love how they included protection against vandalism and non insured drivers. I did check the reviews before I purchased my policy and there were the odd few people who was unhappy when it came to cancellation but hopefully I won’t have to worry about this.
Very happy so far. Thankyou Vavista!”
“I am writing to share my experience with Vavista regarding the cancellation of my car insurance policy. Unfortunately, my experience has been frustrating due to incorrect charges and a lack of resolution despite multiple communications.
I was charged £53.69 by Vavista, attributed to Premium Credit Limited, even though I received confirmation of a £48.13 refund from them. Despite providing evidence of this refund, the discrepancy has not been addressed in the final amount claimed by Vavista.
I hope Vavista will take this feedback seriously and improve their customer service and billing practices in the future”
Hi, thank you for your feedback. We are sorry to hear of your recent experience you have had with us regarding the cancellation of your policy and the charges that you incurred. Please note that we do appreciate this type of feedback from our customers as it allows us to investigate these problems and we will take your feedback on board. We are always looking at ways to improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@vavista.com, we can then locate your policy and assist you further. Thank you.
“This company are thieves in my opinion. I cancelled my policy and rather than just charge my cancellation fee they wish to charge me over 400 pounds equal to more than 4 months' insurance, despite up to date payments and the credit company saying no money owed. They send extremely threatening emails, contradicting themselves and trying to justify the costs even though the credit agreement company confirmed no money was owed. They send correspondence at 4 a.m in the morning! Please believe the negative reviews here.
The lady Michelle Naidoo who dealt with my complaint is unable to understand simple logic. Later correspondence quoted a different sum for money owed, which remains unfair and illogical. They continue to harass me for over 250 pounds threatening to refer me to credit collection.
I have now referred the matter to the Ombudsman. Avoid them at all costs.”
Hi, thank you for your review. We are sorry to read about the poor experience you have recently had with us regarding the cancellation of your policy and letters that were sent. It is not our intention to make our customers feel bullied or threatened so please accept our sincerest apologies if we have made you feel this way. We do appreciate this type of feedback and we will be looking into this further. Thank you. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@vavista.com, we can then locate your policy and assist you further. Thank you.
