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The Vinorium Reviews

5.0 Rating 297 Reviews

99 %

of reviewers recommend The Vinorium

Company Reviews

Product Reviews

5.0

Based on 297 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Vinorium:

The Vinorium, almost exclusively purchase direct from a group of world class winemakers. The Vinorium offers flexibility to both private clients and independent wine merchants and a truly global service, which is supported by many of our winemakers.

We simply live and breathe Australian wines like no other UK merchant we know.

Visit Website

Phone:

01622859161

Email:

enquiries@thevinorium.co.uk

Location:

Unit 14 The Glenmore Centre,
Moat Way,
Ashford
Kent
TN24 0TL

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying a customers trust can be hard won and can only be achieved with multiple purchases over a considerable period of time ..... The Vinorium have my trust .”

Posted 4 months ago

“The Vinorium is a brilliant company to deal with and order top quality wine from. Their customer service and experience is first class and you feel part of their team with their informative emails and updates. Their Website is excellent with great information on the wine, the growers and the tasting notes. In this world of terrible customer service the Vinorium are the exception. Brilliant.”

Posted 4 months ago

“Excellent selection of wines and good stock. Great service, honest reviews and always keeping customers abreast of stock and offers”

Posted 4 months ago

“Firstly,I have used The Vinorium a few times now.What a experience.This Merchant has heart! From using their site to delivery is exceptional. We love the letters and info... amazing. Keep up the good work!!”

Posted 4 months ago

“Really good to deal with. Efficient service and replaced a glass that got broken in transit with no pain…”

Posted 4 months ago

“Hats off again to Stu and the team. How do they keep finding such gems and still able to price better than their competitors if any others are lucky enough to source. Keep it up.”

Posted 4 months ago

“Faultless as ever! Fortunately managed to secure some of the Tolpuddle pinot before it sold out - I find the 'xx bottles remaining' very helpful. Website easy to navigate, quality wines at every price point, delivery is always on point and carefully packed. Fantastic!”

Posted 5 months ago

“Fantastic service as always - even going the extra step to turn around the order before we headed off on holiday”

Posted 5 months ago

“I've been using The Vinorium for some time now and have made a significant number of orders, some simple, some complex and som amended via a quick email. Every single one has been delivered on time without any issues. As a comparison I just had delivered a single bottle of champagne from a well known middle class supermarket's online "Cellar" operation, it was the wrong vintage so now I have to work to correct their mistake. I'd therefore go as far as to say that the greatest asset of The Vinorium team isn't their wine selections, it's their attention to detail and getting things right.”

Posted 5 months ago

“I have never been a big fan of young Shiraz from the New World. All that tannin and fruit in a big mouth bomb never turned me on. Then I came across some mature (2004) Shiraz from the Vinorium, what a difference a few years makes! Since then I have been a regular visitor to the website and picked up some interesting stuff that can keep in bond for a few years before being processed and delivered very promptly by the admin team. They seem to be the only company that has access to mature Shiraz and at such reasonable prices. Bravo!”

Posted 5 months ago

“What can I say, fantastic range. superlative customer service and the weekly e-mails with occasional teasers from Stuart are a little bit retro and a reminder of when you had to 'wait; for the next episode of your favourite tv series.”

Posted 5 months ago

“excellent and helpful service. accurate delivery.”

Posted 6 months ago

“Fantastic client service and love the weekly emails which are to the point and say it how it is. Keep up the great work!”

Posted 6 months ago

“The selection of quality wines is so impressive. Couple that with an excellent,prompt service and you have the ingredients for a great customer experience.”

Posted 6 months ago

“Great wines and great value and excellent delivery time”

Posted 6 months ago

“Really this company should get more than 5 stars. The thing that marks a great company from a good company is not really the fabulous range of wine or the speed of delivery or the fantastic quality of the wines. It is the way they treat customers. I can honestly say I never experienced surprising service from ANY company EVER period. My latest experience is the third time I have received such astonishing customer focus. This time I had ordered a couple of cases (or the quite rare Wild Duck Creek) The order was placed and all was fine. I then got an email to say the the early order discount had expired at 9am the morning of my order but since it was so close, the team would honour the old price and I was given the discount (£66 refund). You could have knocked me down With a feather - honestly how many companies do you know would give a discount, unasked for and unearned! What a company!”

Posted 6 months ago

“Great wine Good service and very reactive to emails”

Posted 6 months ago

“THERE'S NOT A LOT TO SAY OTHER THAN THE RECENT TRANSACTION WAS AS IT ALWAYS IS-FIRST CLASS. MANY THANKS, MIKE”

Posted 7 months ago

“Excellent delivery service. Arrived earlier than expected.”

Posted 7 months ago

“We love you! When buying wine from the other side of the world to send to friends in the UK, you are always our go-to. We feel so confident and comfortable with not just your range but also your service. Keep it up!”

Posted 7 months ago

We love you too! :) Thank you for the kind words...

Posted 7 months ago

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The Vinorium is rated 5.0 based on 297 reviews