The Scanner Shop Reviews

Name: The Scanner Shop
Rating: 4.79

4.8 Rating 124 Reviews

96 %

of reviewers recommend The Scanner Shop

Company Reviews

Metrics

4.8

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“Simple process and efficient service.”

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Posted 11 months ago

“Great service, speedy delivery”

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Posted 1 year ago

“All your emails ended up in spam. I only discovered them when, for some reason, I went to check the spam file. I don’t find that this happens very often so I wonder if there is something about your communications which causes this to happen?”

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Posted 1 year ago

“I ordered an IRIS Pro scanner and the staff were most helpful, answered all my questions and delivered ahead of time. Well Done all.”

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Posted 1 year ago

“Great staff”

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Posted 1 year ago

“I was draw into the scanner shop from their advertising on eBay offering a lower price for the scanner I was looking at, I followed the advertisement to the scanner, however the price didn't include VAT or delivery but by then I was hooked, also the supplied Silverlight software was an old version which is only upgradable by paying £45. So overall I could have save abound £70 by looking elsewhere, sorry Scanner Shop but that's the reality”

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Posted 1 year ago

“excellent service”

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Posted 1 year ago

“Fast efficient service”

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Posted 1 year ago

“Great knowledge on all of the products, extremely helpful.”

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Posted 1 year ago

“Disappointed. Yes, they supplied a spare part, but at an enormous delivery cost - £10.00 for recorded delivery of a 200g parcel, which took 3 working days from order to delivery, instead of the promised 24 hours. Whee I enquired about repair service I was dismissed for trying to fix an old machine. Salesman then rang to 'apologise' and try to sell me a new machine. Happily, I have now fixed the old one through a bit of perseverance and research. I won't be buying from these people again.”

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Posted 1 year ago

Hi Mike, We are sorry you feel that way. Please feel free to contact us again to discuss.

Posted 1 year ago

“Excellent service as always”

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Posted 1 year ago

“excellent pre-purchase response from customer service”

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Posted 1 year ago

“Really helpful staff and great product”

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Posted 1 year ago

“excellent service - delivered as expected”

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Posted 1 year ago

“Very easy and fast transaction. Scanner arrived the next day. Customer service and communications were excellent. Highly recommend these guys. Ken”

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Posted 1 year ago

“I recently ordered a scanner from The Scanner Shop and it was delayed due to the courier being overwhelmed with Christmas parcels. The team at The Scanner Shop promptly responded to my emails and helped me track the location of my order. I'm not sure how large a company they are, but the service I received was akin to that of a family-run firm that valued all of its customers. Excellent company. If I ever require another scanner, then I will definitely use and recommend them.”

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Posted 1 year ago

“Easy to place order, fast delivery with info every step of the way, reasonable price, and a call a few days after delivery to nudge me about a special offer that hadn't been visible at checkout. Lovely service, would definitely use again.”

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Posted 1 year ago

“GOOD PROMPT SERVICE”

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Posted 1 year ago

“Very efficient and personal service, I clicked the wrong button on ordering so I emailed and within an hour someone phoned me back and sorted my problem. They also made sure I was aware of the offer that was on the product and phoned me back again to confirm my order had gone through and arranged delivery to another address for me. I would definitely recommend this company.”

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Posted 1 year ago

“Some problems with shipping between uk and ni”

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Posted 1 year ago

Hi Marek, As discussed, for overseas shipping to Africa we will send to any UK shipping company of your choice. It is then up to you to communicate with your chosen UK shipping agent.

Posted 1 year ago

The Scanner Shop is rated 4.8 based on 124 reviews