The Naked Pharmacy Reviews

Name: The Naked Pharmacy
Address: Surrey Technology Center, 40 Occam Road, Guildford, Surrey
Rating: 4.79

4.8 Rating 903 Reviews

95 %

of reviewers recommend The Naked Pharmacy

4.8

Based on 903 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Naked Pharmacy:

We are Europe’s first plant-powered Pharmacy. Everything we produce is supported by science and formulated by the former Chief Pharmacist of Weleda and founder of The Naked Pharmacy, Kevin Leivers.

We specialise in creating natural remedies, using premium grade food sourced ingredients that are scientifically proven to work.

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The Naked Pharmacy 5 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm afraid to say I lost not one pound waste of money”

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Posted 4 months ago

Hi Leigh Thank you for your feedback. We're very sorry to hear that Metabolic Gold didn't work for you The effects of our supplements can vary from person to person as every one is so unique. Please do reach out to us where we can help you get the best out of our supplements, you can give us as a call at 01483 678 438 or alternatively, drop us an email at pharmacist@thenakedpharmacy.com, where one of the team are more than happy to speak to you. Abhi Pharmacist

Posted 4 months ago

“No one has bothered to ring, terrible service”

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Posted 5 months ago

Hello, Thank you for sharing your feedback, and we're very sorry to hear about your experience. Providing excellent service is our top priority and we sincerely apologise for not reaching out as expected. Please do give us a call at 01483 7678 438 or alternatively drop us an email at pharmacist@thenakedpharmacy.com where we are more than happy to speak to you. Best wishes, Sophia Pharmacist

Posted 5 months ago

Hi, Apologies for the experience you have received, I understand that my colleague has reached out to you previously. We have also tried to call you on a number of occasions, unfortunately we haven't been able to get in touch. If you are able to give us a call at a time that is convenient for you on 01483 7678 438, we will do our utmost to try to resolve your issue. Kindest regards Abhi Pharmacist

Posted 5 months ago

“Unfortunately I see no difference or benefits from this. Deeply disappointed.”

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Posted 1 year ago

Hello, We are sorry to hear that you have not seen a benefit from one of our supplements. Our pharmacists are always on hand to provide advice to ensure you are getting the most out of your supplements. Please do give us a call or drop us an email and we would be more than happy to speak with you - 01483 685 630/pharmacist@thenakedpharmacy.com. Best wishes, Dimple Varu Pharmacist

Posted 1 year ago

“Never received last two delivery’s paid for Kindly let me know where they are ‘ what is the delay or refund my money - I shall have to take it up with the fraud squad at this stage I guess”

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Posted 2 years ago

Dear Beatrice, We apologise profusely for any inconvenience or delays you have experienced with your order/s. We have looked into this for you and your most recent order for Metabolic Gold for some reason has been returned by the courier to our fulfillment centre. We have therefore refunded you for this order in full and have requested that a replacement order be sent as priority. Please could you kindly let us know any additional orders that you have experienced issues with and we can look into these urgently. Apologies once again and thank you for your patience. Many thanks, Carly

Posted 2 years ago

“First, I would like to say I ordered this for my child 1 month ago and I still have not received my package so how can I even leave a review? second! there is a subscription that is apparently under my card now! Why am I paying for something that is 1 month overdue and now you are charging me for a second month?”

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Posted 2 years ago

Hello Karen, Thank you for your feedback. We have emailed you regarding your order and subscription, we are really hoping we can get this resolved for you shortly. Many thanks, The Naked Pharmacy Team.

Posted 2 years ago

“Well it would be great if I could leave a review considering I've yet to receive my order and the tracking Royal Mail is not working. I really hope this wasn't a scam!!”

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Posted 2 years ago

Hi April, we're so sorry that your order is yet to arrive. Please be assured it is on it's way! We have just checked the tracking information and it has now arrived in the Regional Facility as of 18th November 2022, so it should be with you very soon. Please do let us know if you don't receive your order within the next few days at and in the meantime please don't hesitate to contact us if you need any further information - info@thenakedpharmacy.com Carly from The Naked Pharmacy Team

Posted 2 years ago

“I have been taking for about 2 weeks, unfortunately has had no impact”

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Posted 2 years ago

Thank you for your review. Many people start to notice an improvement of symptoms with Saffrosun with Vitamin B12 from around day 5/6 onwards but it can take a little longer for others so would recommend a trial for 1 month. We have a pharmacist available on 01483 685630 between 9am and 2pm Mon-Fri if you would like to discuss this with them. Naked Pharmacy Team

Posted 2 years ago

“It made me ill. Didn’t feel right for the three days that I took it.”

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Posted 3 years ago

“I ordered this for my daughter who lives in London it never arrived and tracking it on “Shop” it seems it went to Northen Ireland ! I live in Penzance ! So no where near either is us and no help from the company as it’s impossible to contact them !”

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Posted 3 years ago

Hi, I think you might have left this review for the wrong company! The order referred to had a Penzance shipping address, not a London one, and was delivered by Penzance Delivery Office on 2nd June, not to Northern Ireland. In addition, we haven't received any contact attempts from you via email or telephone across any of our lines. You are welcome to contact us for further assistance: email: info@thenakedpharmacy.com tel. 01483 685630.

Posted 3 years ago

“I bought saffronsun took it for 4days and felt terrible. I had a break. Took it again felt tired all the time. Emailed them to ask if others had bad affects, and their pharmacist advised to stop taking it. No return or refund offered, which is very bad customer care. At £35, I feel ripped off. I don't trust this company and wouldn't buy from again.”

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Posted 4 years ago

“I have been asked to review but my order hasn't arrived :(”

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Posted 4 years ago

“It took a very long time for my order to arrive, and I never had a reply from any of my emails enquiring about the non-delivery of the products.”

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Posted 4 years ago

“Very poor service”

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Posted 4 years ago

The Naked Pharmacy is rated 4.8 based on 903 reviews