The Mortgage Centres Reviews

Name: The Mortgage Centres
Rating: 4.98

5.0 Rating 911 Reviews

100 %

of reviewers recommend The Mortgage Centres

Company Reviews

Metrics

5.0

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Mortgage Centres 5 star review on 10th July 2024

Hubert

The Mortgage Centres 5 star review on 9th July 2024

Luke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with how responsive Jordan was initially. But I voiced a concern to Jordan on 22/11/2024 that he might not have been a whole of market broker as he did not place me with the lowest overall rate available to me. I also voiced concerns that he advised me that I had to go with a 10% deposit although I preferred a 5%. I was surprised that he did not take this matter as a complaint but advised that he didn't want to "affect" my mortgage application. This left me feeling that if I pressed the issue I would not get the mortgage that I qualified for. I would have liked this issue raised as a complaint so that I could have had the best rate and terms available to me and that is the reason for the score. I did refer some people to Jordan but I did advise them to ensure they got the best rate from the 'whole of market'. Jordan no longer returns my calls.”

Helpful Report

Posted 1 month ago

Hi Darryl, Thank you for taking the time to provide your feedback. We read all reviews carefully at The Mortgage Centres, as they help us ensure we are delivering the highest standard of service to our clients. Regarding the 'Whole of Market' Selection We understand your concern regarding the lowest overall rate and we appreciate you raising this. We can confirm that The Mortgage Centres is a 'whole of market' broker, meaning we have access to a comprehensive range of lenders and products across the UK market. However, as an 'advised sales' service, our role is to assess your individual needs and circumstances and make a recommendation that is most likely to result in a successful and suitable mortgage application, not simply the lowest headline rate. In your specific case, our recommendation was based on crucial research into your unique profile and circumstances. Our priority was to select a lender whose criteria aligned perfectly with your income and financial profile to ensure your application could be processed and approved successfully. As detailed in your 'Reason Why' letter, this approach secured the mortgage you qualified for under the best available conditions. Regarding the Deposit Amount We sincerely apologise if you felt pressured regarding the deposit amount. We aim for full transparency throughout the process. During our initial conversation, we explored the option of the minimum deposit. However, we also explained that by supplying a slightly higher deposit, you would gain access to a significantly more competitive tier of rates across the market, ultimately leading to a lower monthly repayment for you over the initial term. You were happy to proceed with the higher deposit target to achieve the best possible rate, which we were pleased to improve further by monitoring market changes and switching you to an even stronger deal before completion. Regarding Communication We sincerely apologise for any potential miscommunication or delay in response you have experienced. Jordan values all his clients, and he is available should you wish to discuss this matter further at your convenience. Regarding Referrals We are genuinely grateful for the clients you have referred to us. Knowing that you trusted us enough to recommend friends and family to our service speaks volumes, and we are delighted that one referral resulted in a successful purchase for first-time buyers. We appreciate you giving us the opportunity to clarify our service and the advice provided. We hope this explanation helps to provide a clearer picture of the steps taken to secure your successful mortgage through The Mortgage Centres. Sincerely, The Mortgage Centres Team

Posted 1 month ago

“Friendly staff that explained things clearly and were able to obtain a mortgage that suited my needs. They did not communicate with the solicitors enough despite being located in the same area.”

Helpful Report

Posted 2 years ago

“Lack of communication”

Helpful Report

Posted 3 years ago

Thank you very much for taking the time to review our company. We take all feedback seriously as this helps us to continually improve our service to our customers. Please can I kindly request for you to contact me on rana@ipsmc.co.uk with further details of your experience when using our services, including details of the office and/ or staff member you have had lack of communications with.

Posted 3 years ago

The Mortgage Centres is rated 5.0 based on 911 reviews