The Mortgage Centres Reviews

Name: The Mortgage Centres
Rating: 4.98

5.0 Rating 911 Reviews

100 %

of reviewers recommend The Mortgage Centres

Company Reviews

Metrics

5.0

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Mortgage Centres 5 star review on 10th July 2024

Hubert

The Mortgage Centres 5 star review on 9th July 2024

Luke

Anonymous

Anonymous // 01/01/2019

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“We cannot fault Ipswich Mortgage Centre. Ciaran has been a huge support throughout, knowledgeable and responsive to our queries. Would highly recommend”

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Posted 2 weeks ago

“The services provided by the Mortgage Centre were absolutely first class. The representative, William Holden, took the time to fully understand our particular issues, researched the marketplace and then provided a solid recommendation. I cannot recommend him or the company more strongly.”

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Posted 2 weeks ago

“Graham was very helpful from start to finish”

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Posted 2 weeks ago

“Graham was a great help and nothing was too much trouble for him . Amazing customer service”

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Posted 2 weeks ago

“Thank you to Graham for sorting out another mortgage for me!”

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Posted 2 weeks ago

“I have had a number of mortgages arranged by The Ipswich Mortgage Centre over a number of years. Each individual advisor has proven themselves to be the utmost professional and competent in their knowledge. More than that they have shown compassion and caring to find ways to aid me at different life challenges. I would highly recommend all the staff and especially William Holden.”

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Posted 2 weeks ago

“Calvin helped me when others said it couldn't be done at my age and self employed. He was a calm voice in the storm who helped me immensely and I was always happy to speak with him. A credit to the company, I'd employ him 😊”

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Posted 2 weeks ago

“I was happy with how responsive Jordan was initially. But I voiced a concern to Jordan on 22/11/2024 that he might not have been a whole of market broker as he did not place me with the lowest overall rate available to me. I also voiced concerns that he advised me that I had to go with a 10% deposit although I preferred a 5%. I was surprised that he did not take this matter as a complaint but advised that he didn't want to "affect" my mortgage application. This left me feeling that if I pressed the issue I would not get the mortgage that I qualified for. I would have liked this issue raised as a complaint so that I could have had the best rate and terms available to me and that is the reason for the score. I did refer some people to Jordan but I did advise them to ensure they got the best rate from the 'whole of market'. Jordan no longer returns my calls.”

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Posted 1 month ago

Hi Darryl, Thank you for taking the time to provide your feedback. We read all reviews carefully at The Mortgage Centres, as they help us ensure we are delivering the highest standard of service to our clients. Regarding the 'Whole of Market' Selection We understand your concern regarding the lowest overall rate and we appreciate you raising this. We can confirm that The Mortgage Centres is a 'whole of market' broker, meaning we have access to a comprehensive range of lenders and products across the UK market. However, as an 'advised sales' service, our role is to assess your individual needs and circumstances and make a recommendation that is most likely to result in a successful and suitable mortgage application, not simply the lowest headline rate. In your specific case, our recommendation was based on crucial research into your unique profile and circumstances. Our priority was to select a lender whose criteria aligned perfectly with your income and financial profile to ensure your application could be processed and approved successfully. As detailed in your 'Reason Why' letter, this approach secured the mortgage you qualified for under the best available conditions. Regarding the Deposit Amount We sincerely apologise if you felt pressured regarding the deposit amount. We aim for full transparency throughout the process. During our initial conversation, we explored the option of the minimum deposit. However, we also explained that by supplying a slightly higher deposit, you would gain access to a significantly more competitive tier of rates across the market, ultimately leading to a lower monthly repayment for you over the initial term. You were happy to proceed with the higher deposit target to achieve the best possible rate, which we were pleased to improve further by monitoring market changes and switching you to an even stronger deal before completion. Regarding Communication We sincerely apologise for any potential miscommunication or delay in response you have experienced. Jordan values all his clients, and he is available should you wish to discuss this matter further at your convenience. Regarding Referrals We are genuinely grateful for the clients you have referred to us. Knowing that you trusted us enough to recommend friends and family to our service speaks volumes, and we are delighted that one referral resulted in a successful purchase for first-time buyers. We appreciate you giving us the opportunity to clarify our service and the advice provided. We hope this explanation helps to provide a clearer picture of the steps taken to secure your successful mortgage through The Mortgage Centres. Sincerely, The Mortgage Centres Team

Posted 1 month ago

“The Ipswich Mortgage Centre, particulalry advisor Matthew Bendall, have sourced the best options for me several times. They are very approachable and a great support through a tricky process; and honesty means I trust their advice 100% and they are organised and efficient with regular updates.”

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Posted 1 month ago

“William was fantastic. He helped me through a difficult time. He was very approachable and responsive, and explained things clearly to me. He made getting a mortgage by myself whilst going through a separation a lot less stressful. I’m grateful for the time and all the advice William gave me. I would recommend him without hesitation.”

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Posted 1 month ago

“Calvin was extremely helpful and made the whole process a breeze! Would highly recommend”

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Posted 1 month ago

“I have used Will Holden on every single property change, and I will continue to do so. He's fast, responsive and accurate. But most of all, he is a cracking person, and makes a rather stressful experience (moving homes in general)_ a much easier process to face.”

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Posted 1 month ago

“NICHOLAS JOHNSON was efficient, made the whole process smooth and stress-free.Always responsive and one step ahead.He went above and beyond .Highly recomended! I have such a wonderful experience from start to finish, They listened carefully to my needs and answer all my questions with patience.”

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Posted 2 months ago

“Very good service overall”

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Posted 3 months ago

“William always works hard to sourcing the right product for my needs at the time.”

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Posted 3 months ago

“Dedicated and very helpful I have used them for several successful transactions including remortgages and new acquisitions They are my go to people for all things mortgage and I have introduced them to several clients over the years.”

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Posted 3 months ago

“Iain is always helpful, factual and timely in his responses. Thank you for your continued service.”

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Posted 3 months ago

“As always, superb service.”

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Posted 3 months ago

“The service and support I receive from Tom was exceptional. He went above and beyond to help me secure a mortgage. Absolutely top service !!!!”

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Posted 3 months ago

“Using Ipswich Mortgage Centre for my property purchase was really easy and gave me the security I needed for a big decision. Ciaran was fantastic in providing me with information on the options available to me and ensuring the whole process ran smoothly. If there were any issues, Ciaran quickly stepped in to clarify and supported me through each step to ensure the transfer happened on time. Thanks for all your help. I would highly recommend working with Ciaran!”

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Posted 3 months ago

The Mortgage Centres is rated 5.0 based on 911 reviews