The Independent Pharmacy Reviews

Name: The Independent Pharmacy
Address: Unit 19 - 20 Bonville Business Centre, Dixon Road, Brislington, Dixon Road, Bristol, Bristol
Rating: 4.87

4.9 Rating 8,148 Reviews

97 %

of reviewers recommend The Independent Pharmacy

4.9

Based on 8,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally I'm very satisfied but this time it was a more urgent thing so I paid extra for next day delivery and it still arrived within the 2 day period. I was annoyed I paid extra and got the medicine at the same speed I normally get it when I pay standard delivery. By the time it arrived I didn't need it as it was an anti nausea med so money wasted really”

Helpful Report

Posted 2 years ago

Hi Cristina, Thank you for your feedback; I am sorry to hear that you did not receive your order as expected. I can see that your order was placed on Wednesday 3rd November and was dispatched the same day using the Royal Mail Express Tracked service (£4.45). The estimated delivery timescale for this service is 1-2 working days and the courier tracking history indicates that the order was delivered within the estimated timescale, on Friday 5th November. We offer a range of delivery services allowing our customers to select the most appropriate service to meet their specific needs and budget. From the Standard Royal Mail tracked service (£2.95) to the Special guaranteed services (£8.95-£10.45); you may wish to consider a guaranteed service if you require your treatment promptly. We encourage you to contact us directly if you have any further questions or concerns.

Posted 2 years ago

“Delivery is very expensive”

Helpful Report

Posted 2 years ago

Hi William, Thank you for sharing your experience; we are always looking for the opportunity to improve our product range and services. I can see that your order was dispatched on Monday 25th October and was promptly delivered on Wednesday 27th October. We aim to provide our customers with a variety of delivery services to match our individual customer's needs; ranging from the £2.95 Standard Tracked service to the £10.45 Saturday guaranteed service. We remain available to you should you require any additional guidance regarding your treatment or condition.

Posted 2 years ago

“Independent Pharmacy provided an efficient, quick and good value service however, the most important thing for me was the prescription order itself which was a short date - disappointing.”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for sharing your feedback with us; we are always looking for ways to improve our services and product range. We are pleased to see that you had a positive experience with the order process and that your order was promptly delivered within 2 working days I am sorry to hear that the expiry date of the product did not meet your expectation. We always ensure that customers are provided with a reasonable timeframe to complete the treatment and will also contact you prior to dispatching any stock with an expiry date of fewer than 6 months. We are keen to find find a prompt solution for you and have reached out to you directly to enable us to conduct an immediate investigation. We look forward to hearing from you.

Posted 2 years ago

“I have tried Cortisone cream for my 10p size ringworm on my leg. This did not work, so I am now trying 2% w/w cream. I have been using it twice a day for two weeks, but so far there has been no improvement. Are you able to make any further suggestions?”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for taking the time to leave a review; we value patient feedback. As healthcare professionals, we are keen to ensure that our patients are able to get the advice and treatment they need to effectively resolve their symptoms. I am sorry to hear that the Hydrocortisone cream you have tired in the past was not effective in treating your symptoms so subsequently you then tried the 2% w/w cream from our website. Our clinical team has reached out to you directly to offer you advice and support, to assist you further. Our prescribers are always happy to provide tailored guidance if you have any queries about a condition or treatment, and remain available to you. We look forward to hearing from you soon.

Posted 2 years ago

“Expensive but convenient & discreet”

Helpful Report

Posted 2 years ago

Hi Christopher, Thank you for taking the time to leave a review. I am pleased to hear that we have been able to provide you with a safe and easy way to access treatment. We always ensure that orders are packaged securely and discreetly before they are dispatched. As a registered pharmacy, we use the same suppliers as the main high-street pharmaceutical chains and we price match accordingly. We are transparent with our prices throughout the website and we offer a range of delivery services allowing customers to select the most appropriate service to meet their specific needs and budget. You are welcome to contact us directly if you have any other concerns.

Posted 2 years ago

“I understand that checks need to be in place when dispensing medication but the process was not straightforward. It's frustrating when payment is taken then the order is refused, leaving the customer to chase the company. Not a stress-free experience.”

Helpful Report

Posted 2 years ago

Hi Sherin, Thank you for taking the time to leave a review, we appreciate all feedback to improve our services and product range. I can see that your order was placed Monday evening on the 17th May and it was dispatched the next working day (Tuesday 18th May) on the Royal Mail Express service; with delivery the next day (Wednesday 19th May). In addition, We do not actually receive payment from your provider until the order has been clinically approved and is dispatched. We work hard to ensure that all treatments provided are safe and effective and it was necessary to confirm your identity (a legal requirement) as you were ordering medication for the first time. Please be reassured that your account is marked as verified and you will not encounter any problems in the future. In addition, as a regulated UK pharmacy, it was necessary to confirm that you were based within the UK, as we are not permitted to dispatch medication outside of the UK. Our clinical team remains available to you if you require any further guidance and we welcome your return.

Posted 2 years ago

“A bit on the slow side and they do not always have everything in stock. I wil give it another try but to be honest, I it is much easier to use my local Chemist attached to our Doctors and they deliver if requied.”

Helpful Report

Posted 2 years ago

Hi Roger, Thank you for taking the time to leave a review; we welcome the opportunity to improve our services for all. I am very sorry to hear that our service and product availability did not meet your expectations. I can see that your order was placed on Thursday 29th April and dispatched the same day, on the Royal Mail Express service. This service has an estimated delivery timescale of 1-2 working days; the tracking history indicates that your order was delivered the next morning (Friday 30th April). As a registered pharmacy, we use the same wholesalers as the main high-street pharmaceutical chains and our website contains a live stock level. In addition, we endeavour to source specific prescribed medication (private/NHS) for our customers. Occasionally, a manufacturer may advise that specific products is being discontinued or have become subject to a national shortage. Thankfully, I can see that there was no availability issues with the treatment you required. You are always welcome to call us directly, if you have any questions or concerns regarding reordering with us.

Posted 2 years ago

“Ordered twice and twice i was said that the prescription from my doctor was not received by email while it was sent. so quite a lot of logistics to get my medications. Personnel is very nice but fact remains fact: i had 2 days delay when i needed medications faster. Thanks”

Helpful Report

Posted 3 years ago

Hi Irina, Thank you for taking the time to leave a review; we welcome every opportunity to improve our services for all. I am very sorry to hear that our service did not meet your expectations; we can appreciate that you were keen to receive your order promptly. Your order was created on Saturday 17th April and your specialist emailed a copy of your prescription on Sunday 18th April. Our working hours are Monday to Friday 8.30-17.00; therefore, the earliest that this prescription could be reviewed was Monday 19th April. Your prescription was reviewed by our clinical team Monday afternoon. Our dispensary team received your clinically approved order, after the 15.00 cut-off period; therefore, your order was dispatched the next working day (Tuesday 20th April). I can see that your order was dispatched on Tuesday 20th April on the Royal Mail express service, with delivery the next day. Our dispensary team promptly responded to your email dated Tuesday 20th April to confirm the planned dispatch. Please do not hesitate to contact us directly, if you have any further questions or concerns.

Posted 3 years ago

“Too much packaging M A Hodge”

Helpful Report

Posted 3 years ago

Good Afternoon Martin, Thank you for feedback; I am sorry to hear that you felt our packaging for your order was excessive. It was necessary to send your treatment in this size cardboard box to avoid product damage. The nearest alternative sized box would not accommodate your order, due to the depth of the treatment. I am happy to say that we have a responsible environmental approach to packaging; we have moved away form using plastic carrier bags and all of our boxes are recyclable. If packing chips are required, please be reassured that they are made from potato starch rather than polystyrene. They will dissolve in water and they are compostable. I can see that your order was dispatched on Monday 12th April on the Royal Mail Express service; with a next day delivery. Please do not hesitate to contact us directly, if you have any further questions or concerns; we would be happy to help.

Posted 3 years ago

The Independent Pharmacy is rated 4.9 based on 8,148 reviews