The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.86

4.9 Rating 339 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 29th April 2024

Anne Plevey

Mr Jamie Dennis Hodgson

The Fireplace Company 5 star review on 23rd March 2024

Sandra Towers

The Fireplace Company 5 star review on 21st February 2024

Michael Mckeaveney

The Fireplace Company 5 star review on 17th February 2024

Yvonne Dacre

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, excellent fire,and excellent delivery time!”

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Posted 6 months ago

Thank you for your 5-star review!

Posted 5 months ago

“Good service and fire looks great.”

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Posted 6 months ago

Thank you Barbara :)

Posted 5 months ago

“Easy to order online, quick and efficient service and delivery.”

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Posted 6 months ago

Thank you Linda!

Posted 6 months ago

“A great service - thank you.”

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Posted 6 months ago

Thank you Matthew!

Posted 6 months ago

“I ordered the wrong face for my fire. All I had to do was phone them. And confirm I'm email which I had wrongly picked and they sorted it. Thank you fire company”

The Fireplace Company 5 star review on 24th October 2023

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Posted 6 months ago

Hi Amanda, thank you for your 5-star review, we're glad you're happy with the service you received :)

Posted 6 months ago

“Quick service, fast to pick up the phone and help when i had questions before ordering. Price was best i could find online for my fireplace”

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Posted 6 months ago

Thank you so much for your 5-star review :)

Posted 6 months ago

“Had a query about a couple of products so spoke to James. He was very helpful and helped me make my decision. I ordered the product on-line but James followed up on that to make sure I had ordered what I wanted. The fire arrived quickly (to Highland Perthshire) and in good condition.”

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Posted 6 months ago

Thanks so much for your 5 star review Vivien! We're glad to hear that James provided great assistance and that your order arrived quickly :)

Posted 6 months ago

“Very quick dispatch and delivery on a date of my choosing. The electric fire was as described, especially the dimensions. Fitted snugly into the gap. The fire has a very realistic flame effect, exactly as shown on the website. Good quality product.”

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Posted 6 months ago

Thank you so much for your 5-star review!

Posted 6 months ago

“Delivered pretty quickly and very securely, love the fire itself, and customer service has been great throughout. Thanks very much”

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Posted 6 months ago

Thank you so much for your lovely review! We are delighted to hear that you are pleased with the speedy delivery, the quality of the product, and the customer service provided. We value your feedback and appreciate your five star rating. Thank you again for your business!

Posted 6 months ago

“Super chic!! Haven’t got it in place yet but very stylish, just what I wanted, the delivery was fabulous”

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Posted 6 months ago

Thank you for your lovely review Samantha!

Posted 6 months ago

“Amazing service from start to end from the team at the Fireplace Company. When calling them, they answer very quickly and the service is friendly and informative. I also sent them a few emails which were answered within an hour. Highly recommended.”

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Posted 6 months ago

Thank you so much for your 5 star rating Jay. We strive to make each and every interaction with our customers as helpful and easy as possible so it's wonderful that we could meet your expectations. We really appreciate your review - thank you!

Posted 6 months ago

“Excellent service and price. Thank you India”

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Posted 6 months ago

Thank you Peter :)

Posted 6 months ago

“Great fire looks great and gives out plenty of heat. Great service from the Fireplace Company, fire ready and waiting when I arrived to pick up, friendly service too”

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Posted 7 months ago

Thank you so much, Stewart, for your 5-star review :)

Posted 6 months ago

“Great Company to deal with, quick delivery good prices and a quality product”

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Posted 7 months ago

Thank you Tara! :)

Posted 7 months ago

“Very good knowledge of fires and accessories, kind and always get a warm welcome. Well done crew”

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Posted 7 months ago

Thank you Spencer!

Posted 7 months ago

“Excellent company to deal with from start to finish. Very friendly and helpful on the phone and excellent customer service. It was a pleasure to purchase from them and we are very happy with the product and service they provided. Would definitely recommend them as a company.”