“I have had this product before so I know that it is good. However, 8 days later and I have not yet received the product due to delays with Evri who in my opinion are awful. I also have no idea when I will have this product delivered as Evri tracking still says "On its way".”
Thanks for reaching out, and I’m really sorry to hear about the delay with your delivery. We completely understand your frustration with Evri’s service. We actually trialed Evri because we wanted to offer a faster and more affordable shipping option for our customers. Unfortunately, they didn’t meet our expectations either, and we've decided to stick with Royal Mail for the time being to ensure better reliability.
I’m glad to hear that your order has now arrived, but I understand the delay was frustrating. We really appreciate your patience through this, and we’re taking steps to avoid situations like this in the future.
If there’s anything else I can do for you, please feel free to reach out.
“The product is great. It's keeps my moustache under control.
I hoped stick would be easy to apply, using like a Chapstick or lipstick for my tache. Unfortunately the cardboard tube isn't strong enough to do this and it just comes out. No advantage over using it from the tim.”