“This is my second or third purchase from The Brighton Beard Company and it won't be my last. They produce an excellent product at a reasonable price and very a prompt delivery service, I'll be back.”
“Great service as always from Brighton Beard co. There was an issue where I received firm moustache wax instead of extra firm. I had used the incorrect form and wondered why the hold wasn’t as strong as usual, then I saw the error.
I got in touch to make them aware of the mistake and got a reply a couple of days later apologising and being told the correct product would be with me soon and I could keep the incorrect product to use on emergencies.
Amazing customer service and products. I’ve been using their Jevington Jigg moustache wax for a while and it’s a quality product. I love the fragrance of the Lavender, Sandalwood, and Elemi”
“Very very happy, super quick delivery, and excellent products. Balm is good, fair hold and smells great, the oil again smells amazing and feels great, not too greasy. S shampoo bar really makes my beard feel clean and fresh, not too much fragrance but the oil and balm have more than enough. Thanks very much and I will be ordering again!”
“Great to have a small local company, who seem to genuinely understand their market, to buy products from. Fast shipping. Great designs. Buy things from them!”
“I sent this reply to this company's email 3 days ago, and today they sent another email begging for a review of their product.
GUYS, I HAVEN'T RECEIVED IT YET. AND I WON'T REVIEW A PRODUCT FROM ANYONE THAT I HAVEN'T TESTED FOR SOME TIME!
GET OFF MY BACK PLEASE!
message:
From: Dave Tilbe
Date: 13 May 2023 at 19:37:04 BST
To: Lloyd - Co-Founder
Subject: Re: 10% off for your next purchase. The Brighton Beard Company
Hi Lloyd
I’m afraid I can’t give a review on this product as I haven’t received it yet; and to be honest, I think it would need at least two weeks usage before a fair review should be written. So, I’ll keep your email and report back at a later date.
Sincerely
Dave
Sent from my iPad
On 13 May 2023, at 15:45, Lloyd - Co-Founder wrote:
The Brighton Beard Co
Hi Dave Tilbe,
Thanks again for your recent purchase from The Brighton Beard Co.
We are constantly striving to improve our products so thought we'd drop you a line to see how you're getting on with your Creampot Tom's Beard Balm? We'd love to hear what you think, if you could help us improve our customer experience by writing a quick review.
To say thanks we'll give you 10% for your next purchase.
Creampot Tom's Beard Balm
Write a Review
Thank you,
The Brighton Beard Company
Powered by REVIEWS.io”
Hi Dave,
So sorry about this - royal mail are normal pretty good with delivery times - I would have expected this to have been with you a bit quicker! As you can imagine our review emails are fully automated.
Sorry if this caused any frustrations - I have checked the tracking and it says its now been delivered.
I'm sure you'll enjoy your products, thanks for taking the time to write you review - obviously we don't want negative reviews but theres always something to be learnt from them.
Any issues let me know and thanks for your support.
Lloyd
“I have bought items from the Brighton Beard Co several times and have always found the purchases online are easy to do. The items are delivered quickly and efficiently.”
“Fantastic product - does exactly what it says it does - holds my moustache in shape and defies gravity!
I’ve tried other brands and this beats them all.
Very happy - and will continue shopping with The Brighton Beard Company.”
English
