TattooedNow! Ltd Reviews

Name: TattooedNow! Ltd
Address: 14a Stony Street, Frome
Rating: 4.43

4.4 Rating 300 Reviews

85 %

of reviewers recommend TattooedNow! Ltd

Company Reviews

Metrics

Info

4.4

Based on 300 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

About TattooedNow! Ltd:

We are the only realistic temporary tattoo brand on the market! Other brands merely offer tattoo stickers, which may leave you disappointed. On the other hand our temporary tattoos are so realistic, they have been known to fool friends and cause upset among parents, which is exactly the reaction we are aiming for.

Our tattoos have been hand-drawn, slightly out of focus, designed by skilled tattoo artists and designers so that once applied, it looks like the ink is under the skin, just like a real tattoo.

Visit Website

Phone:

+33676763710

Email:

daniel@tattooednow.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No way to track tattoo I didn’t receive.”

Helpful Report

Hello Jeff, Thank you for taking the time to leave your review. Our estimation, as mentioned on our website, is that transit time to US and Canada takes up to 20 working days. Since it depends on postal services and customs, we really have no control over how much time it will take. Your order was dispatched on 25th of September and it is most likely still on its way to you. We understand that waiting for the order to arrive can be annoying and we do apologize if it has caused you any inconvenience. Tracking option is available at the checkout for the customers but sadly wasn't chosen for this order. We would kindly like to ask for a bit more patience and hope that your order will be with you as soon as possible. If there is anything else we can be of help with, please do not hesitate to contact us at tattooednow@gmail.com and we''ll do our best to help. Kind regards, Tattooednow team

“Not satisfied from the quality of products. Products would last maximum 2 days on skin. Followed every instruction and took extra care of them while on but pealed of after 24 hours. This occurred to 3 different people that applied the tattoos on and we all followed the instructions. There should of been some kind of refund policy since it’s advertised that tattoos last for 1-2 weeks. I just feel that as a customer making a large purchase I have been taken advantage of since the quality is extremely poor and the tattoo lasted 1 -2 days max. I had a few questions regarding delivery times etc and lady was able to respond to all emails. This is the only positive feedback that I can give :/ Despite the large amount spent (around 120 pounds no discount or gift was offered) I wish I could have read previous customers comments but was not able to find any. Overall extremely unsatisfied with purchase and products quality . If this feedback is seen from customer service I hope they make some kind of effort to offer a refund as an apology. Please note that We didn’t expose tattoos to large amounts of water and didn’t rub the area when we took a quick shower. We even took a shower first and then when skin was dry we applied the tattoo.”

Helpful Report

Hello Annamaria, Thank you for your feedback. We are very sorry to hear that you were dissatisfied with the tattoos you received. We always do our best to make sure our customers are happy and have gladly done so in this case as well, from making certain that the order in question was delivered urgently and by a specific date, to communicating everything honestly and directly, to discounting significantly the fast shipping fee based on your request. Tattoo longevity depends on many factors, from skin pH to natural oiliness. How long the tattoo will last is merely a reflection of the combination of these factors and not of the product quality. There may have been some misunderstanding on what we advertise in this sense. Our estimate is based on the overall experience of our customers and our FAQ page clearly states that the tattoos usually last between two and seven days. We do feel that the dissatisfaction you described most likely stems from the expectations exceeding what we advertise rather than the products themselves. Along with that and other information, reviews are visible on our homepage and available for everyone interested in our products and services. Making sure that everything is done to ensure a great experience for each of our customers is paramount for us and we do hope that you will decide to give our tattoos another try. Hope this helps. Kind regards, Tattooednow team

“Didn’t stay on despite not rubbing. Wasn’t told they didn’t have the aftercare before buying. Wouldn’t recommend this product.”

Helpful Report

Hello Ben, Thank you for your feedback and for taking the time to share it with us. We are sorry that you have experienced the tattoo not staying on the skin as long as you have hoped. Although we maintain that our tattoos can stay on the skin for up to a week on average, this is of course highly individual and depend on a myriad of factors. We understand that this not happening can be a cause for frustration and dissatisfaction. The mattifying gel which standardly accompanies every order made on our website is unfortunately temporarily unavailable due to a supplier issue which we are working on fixing as soon as possible. We made this disclaimer in an order confirmation email sent to all of our customers. We do apologize if your order hasn't met your expectation and has caused disappointment in our service and products and we'd love to get an opportunity to improve that. Please contact us@ tattooednow@gmail.com and we'll be happy to do our best and create a chance for you to be happy with our tattoos. We'd love to hear from you. Hope this was helpful. Kindest regards, Tattooednow team

“Product never arrived”

Helpful Report

Hello Gingermay, Thank you for your review and for taking the time to leave a feedback. . Estimated transit time from UK to US is up to twenty working days. Your order was dispatched five days ago, on May 1st which means that it is on its way to you. We understand that waiting for the order isn't that much fun and we made sure to make the estimated transit times known to our customers via our FAQ page. We appreciate your patience and of course hope that your order will be with you as soon as possible, which is why we would kindly like to ask for a bit more patience. We are always here to help in any way we can and if there is anything we can please do not hesitate to contact us @ tattooednow@gmail.com and we will do our best to accommodate you. Hope this helps. Kind regards, Tattooednow team!

“I have to say is wax’s really disappointed. Sorry”

Helpful Report

Hello Benjamin, Thank you for taking the time to leave a feedback on your experience with Tattooednow. We would love to hear more on what caused your disappointment with our service so we could work on improving in that specific area. Our primary goal is the satisfaction of our customers and we value their opinion which is why we would love to hear from you. You can contact us @ Tattooednow@gmail.com and share your thoughts on what caused your dissatisfaction and we'll do our best to help mend that. Looking forward to hearing from you. Kind regards, Tattooednow team

“Didn’t receive order.”

Helpful Report

“I find it not nice that you cannot track your parcel, I waited for my delivery to arrive for more than 2 months 2 and is quite frustrating not to be able to follow up. I know the products are amazing, but this is a terrible point. I purchased almost 100€ worth of material, so I think I deserve to be able to know where my money is traveling... I almost find it disrespectful that you have to pay extra on top of all extras for a tracking number. On any other website where you purchase stuff, this service is included...”

Helpful Report

Hello Jalil, Thank you for your comment and for taking the time to leave the feedback on your experience. We completely understand your frustration with the overall situation. The ongoing strike has led to a lot delays and complications which has affected negatively customers such as yourself. Although there isn't much we can do regarding how much time a parcel's delivery will take, especially during the strike, we have taken your critique seriously and we assure you that we have taken steps based on your comment and are working toward bettering our service. We appreciate honest feedback and the insight you have provided us with and we will do our best to implement the necessary changes so that we can provide the best possible service to our customers. Again, we apologize for any inconvenience this may have caused you and hope that despite your current dissatisfaction, we will have a chance in the future to create an experience you will be happy with. Kind regards, Tattooednow team

“It took more than a month for the tattoos to arrive.”

Helpful Report

Hello, Thank you for your order and for leaving the feedback on its delivery. We are very sorry to hear that your order wasn't delivered faster and we apologize for any inconvenience it may have caused. On our FAQ page, we did state that delivery to EU countries takes anywhere between 7 and 15 working days. Unfortunately, since Royal Mail went on a strike, due to the backlog of orders, many deliveries were delayed both within the UK and EU. As we mentioned in the declaimer on our FAQ page, we are doing our best to be as expedient as we can but sadly, we cannot affect the delivery once the order is out of our hands. We do appreciate the patience of customers who have found themselves in the situation where their order is taking maybe longer than it should, and hope they will have understanding for the unfortunate circumstances in which we are doing our best to lessen the effects of the strike. Hope this helps. Kind regards, Tattooednow team

“I have waited for 2 weeks for the parcel, but still, I cannot receive it... can anyone help with this issue, please? thank you”

Helpful Report

Hello Mei, Thank you for your review. We are very sorry to hear that your parcel still hasn't been delivered. Unfortunately, due to Royal Mail's ongoing strike, there has been a significant backlog of orders which caused the delivery of many orders around UK and overseas to be delayed. We apologize for any inconvenience this may have caused. We have received emails from many UK customers confirming that they have received their orders with two or three weeks of delay and we believe that there is still a great chance for your order to be delivered to you. We do hope that it will be delivered as soon as possible and we appreciate your patience in this circumstance and understand your frustration. Please contact us @ tattooednow@gmail.com and we will do our best to help mend the situation. Hope this was helpful. Kind regards, Tattooednow team

“I would never recommend this site to anyone . My product was delivered late and the product was completely destroyed . Despite my communication with customer service and providing photos . I was told that neither the company nor fed ex would assume responsibility . I asked for a refund and I was given a refund minus $20 for shipping . I basically paid $20 to receive trash in a package. It was 100% the fault of TattooedNow. They sent me a very fragile item 2 sheets of paper with my tattoos on them . They shipped these loose inside a soft package .they claimed in 10 years they had never had an issue . Well my product was destroyed and they could have avoided this entire issue by packaging the pieces of paper securely between 2 small pieces of cardboard, or simply by using a small box . I’m not sure how incompetent a company must be to do business for 10 years and still have not thought of this basic improvement . DO NOT use this company . There are plenty of better companies . Don’t waste your time, energy, or money on this headache .”

Helpful Report

Hello Dan, Thank you for taking the time to share the feedback on your experience with our company. Although we are sorry that you feel that way, sadly, since so little of this review matches what was said and how everything transpired, we believe it deserves to be addressed on each account. The average transit time to the US is five days and with this one taking six to be delivered, the delivery clearly happened within the expected time frame. We notified you of its dispatch on the day it happened and received no complaints. What we distinctly made clear is that all of our products are and have always been shipped in clear packing for their protection. Same applies to bespoke orders which come in A4 sheets, closed in clear packaging first and then tucked in tight FedEx envelopes, leaving no room for transfers to be ̋loose ̋ at any point. This has proved to be more than a safe way to ship our products globally and hasn’t caused any issues or complaints in ten years we’ve been doing this, let alone something of the magnitude of inexplicable damage we were shown. Throughout our correspondence on this issue, we have repeatedly apologized and expressed how shocked we were with what we see, how sorry we are for any problems it may have caused and couldn’t have been clearer on the fact that we put trust in customer’s account which is why both options of refund on the product or free reprint were offered. Despite the highly unusual circumstances we were presented with, related to the damage, everything but shipping was refunded in full, no questions asked, in total of 71.00. We would have gladly refunded the shipping fee as well, had the delivery been late, as it was intentionally misrepresented in the review along with other details, or had there been any evidence that the courier caused the damage. With neither being the case and FedEx providing clear evidence of delivery without any issues, we were unable to refund that charge, which we explained kindly and patiently in detail. As a company we are always open for communication in hope of finding the best solution for every customer. More importantly, we take accountability when responsible for a mistake. Knowing we have done our best to help fix the issue, we are sorry that a mutually satisfactory solution couldn’t have been reached. Having said that, there are those who, despite our fairness and honesty, still feel it is acceptable to intimidate and threaten with bad reviews if they do not get what they want. We are proud of the amazing products we work hard on to create and a great service we provide and we will not be bullied into this type of the situation. We are appreciative of the fact that hundreds of our most discerning customers, largely makeup artists and movie professionals, do trust this company and the fact that they have continued to do so for many years as returning customers, we believe speak for itself. We wish nothing but the best in all your future endeavors. Kind regards, Tattooednow team

“Nearly 2 months and still not recieved order.”

Helpful Report

Hello Lauren, Thank you for your feedback. We are sorry that your order still hasn't been delivered and do apologize for the wait on our end due to complications and large volume of orders we had. Your frustration is understandable and we have taken your response with the seriousness it deserves. We did our best to help improve the experience by multiplying your order free of charge as a way of showing appreciation for your patience. Unfortunately, Royal Mail ongoing strikes in the past two months only further worsened the situation and have sadly prolonged the delivery time making it unreasonably long. Although we have no way of effecting how long the shipping will take, we of course do acknowledge our part in this and do hope that we will have a chance to create a better experience next time. Looking forward to that opportunity. Hope this helps. Tattooednow team.

“Tattoo looked hoerendous after 1 day... started peeling off ... I sent a message via the Facebook page which has been ignored!!!”

Helpful Report

Hello Tracy, Thank you for your feedback. We do our best to reply to all concerns and issues as soon as we can. Please contact us @ tattooednow@gmail.com and we will do our best to help. When it comes to tattoos peeling off after a day, there can be several reasons for this. Most often it happens if all the steps in the instruction found on the back of the tattoo are not followed. Aside from that, there are always factors unique to each individual's skin, like ph, natural oiliness etc. which can contribute to the tattoo not adhering as well as expected. Hope this was helpful. For any other questions or doubts, feel free to contact us and we'd be happy to help. Kind regards, Tattooednow team.

“Quality of product is terrible, also communication is also quite slow. Offered replacement which I had to repay delivery. Still awaiting a refund.”

Helpful Report

Hello Ashley, Thank you for taking the time to leave a feedback on your purchase. We do our best to answer all concerns and objections in timely manner. As advertised on our website, our tattoos are purposely made with non- sharp finish which gives the slight blurry effect once applied, and gives a temporary tattoo a look of the real one on the skin. Sometimes, when observed solely on the paper this is met with disappointment by those customers whose expectation and ideas of a tattoo with crisp, sharp finish weren't met with our products. We are sorry that you had such experience with our product and hope that you will give them a chance some other time to win you over and try them out in the future. The order you mentioned was of course refunded. Best, TattooedNow team

“I haven’t received it yet… after 4 months…”

Helpful Report

Hello Laurent, Thank you for your comment. Sorry to hear that your order still hasn't been delivered. We understand that waiting is frustrating but please keep in mind that since the delivery address is in Canada and the order is being shipped from UK via standard international mail, it may take awhile for it to reach you. We would kindly like to ask you for a bit more patience and hopefully you will get to enjoy your tattoos pretty soon. Hope this was helpful. Kind regards, TattooedNow team.

“Why am I told to give a review on a item that I have patiently been waiting for but yet have not received?”

Helpful Report

Thank you for your feedback Rene, We understand that waiting for the order delivery can be frustrating. Since the order was shipped from the UK to the US via standard shipping, unfortunately, it cannot be delivered within a few days. As it was shipped eight days ago, we would kindly ask for some patience for your order to reach you as we are sure it will. We hope that you will enjoy your tattoo once you receive it. Kind regards, TattooedNow team

“Followed all the steps my tattoo only lasted a day very disappointed”

Helpful Report

Hello Sarah, Thank you for your feedback. We are sorry to hear that you had such an experience with our tattoos despite following our instructions. Unfortunately, these things can sometimes happen even though all the steps were followed. Skin's ph, natural oiliness of the skin or where the tattoos were applied are only some of the factors that can affect how the tattoos adhere and can affect the longevity of the tattoo on the skin. Please contact us at tattooednow@gmail.com and we will do our best to help the situation. Hope this was helpful. Kind regards, TattooedNow team

“I bought the Viking Set of tattoos and half of the set were so blurry that I couldn't use them. I contacted the customer service team and they said that is normal and that "Unfortunately this text had to be discarded from the Vikings range ( as we needed to put a description that is related to the Viking series itself ) so you probably didn't see it." I asked for a half refund, as the other half of the tattoos I could and did use for a costume, but I did not get a response.”

Helpful Report

“Still waiting for my order!”

Helpful Report

“Tattoos lasted only a few hours Total waste of money”

Helpful Report

“Placed an order on Monday 20th September, but despite receiving a confirmation email at 12.52, the item wasn't shipped until Thursday the 23rd. And as of 30th September, it hasn't yet arrived. Shame the shipping is poor on this occasion, because the products look really good. Hoping my situation will be corrected with a full refund.”

Helpful Report

Hello Michael, Thank you for reaching out to TattooedNow regarding this issue. We appreciate you letting us know about the unfortunate situation with the shipping and we are very sorry to hear that you had such an experience. Although we do our best to make our customers happy with the whole buying experience at TattooedNow!, unfortunately, the shipping is out of our reach when it comes to what we can affect. We would love to get a chance to make this whole thing better, so please send us an email at tattooednow@gmail.com and we'll see what we can do to fix this. Looking forward to hearing from you. Kind regards, TattooedNow!

TattooedNow! Ltd is rated 4.4 based on 300 reviews