“Two items which should have been delivered frozen were defrosted, and a week later I have only been refunded for one item, despite the monies being taken from my account at least two weeks before the fish was delivered.”
Good day to you, thank you for your review and comments. Upon checking I see that you have now contacted us and our Agent is currently liaising with our Finance Manager to double check this for you. Please be assured it is in hand and we will contact you again soon with our information.
Kind Regards from Penny on behalf of the Regal Fish Team
“I haven't used my latest delivery yet, but the quality is usually good. Delivery is usually good but last week I was out (delivery times are usually later) and came home to find it had been left. A text would have been useful to let me know or one to give me some timescale for delivery.”
Thank you for your review and comments. Our usual default times are between 1pm - 7pm (depending on region). We are going to be improving our notification system with our customers in the near future so we can keep them informed of our delivery time slots on the day. This should ensure a more efficient service for you.
Kind Regards from Penny on behalf of the Regal Team
“A bit expensive but Fish products are of very good quality.
Delivery by courier on time but freezer blocks were almost defrosted when received. Fish still frozen”
“I have had fish delivered by Regal Fish for a long time and I always get excellent quality fish and service
Have put 7 days below because I used your free courier service”
“Regal Fish supplies, and delivers, an excellent range of fish products. Easy to order online or by phone. Delivery efficient and friendly. Highly recommended.”
Thank you for your review and comment. I just wanted to respond to the concern with regard to the vein still being in the prawns. We can confirm that this is unlikely that it may be the main digestive system. This could be the thin line which runs underneath the prawn not linked to the digestive tract which is just part of the structure and is not visible after cooking. The prawns are starved for 24 hours prior to harvesting so that the digestive track is clear so would not necessarily be the dark black vein that is removed during the preparation process. I hope this puts your mind at rest, please feel free to contact us should you require any further info.
Regards from Penny on behalf of the Regal Team
“A very reliable company providing excellent seafood. Very easy to order on the phone with friendly staff or online where you can browse through all they have available.”
“I've been a customer of Regal for a few years now and l highly recommend them. We've just had their fish pie for tea, delicious! Another favourite is their salmon wellingtons. Yes, well worth the money.”
“Fish is excellent, delivery times could improve. We used to have delivery on Mondays but the change to Fridays is not good for us. Also the delivery tends to arrive at meal times, which is not the time to be dealing with a delivery. It would improve if the delivery slots were better and the drivers stuck to the times.”
Thank you for your review, we are delighted to hear you are enjoying our products. We are sorry that our change in delivery day has worked out not so suitable for you, unfortunately due to different times of year we may have to amend our days and we are unable to guarantee they may always fall on the same day each time. Our default times are between 1pm - 7pm, however we appreciate how our customers may have commitments on the day. We are always happy to take some delivery instructions with a safe place to leave the fish. Should our drivers arrive at an inconvenient time (and if it is possible for them) depending on your location on their route they may still be able to return later. I hope this information is helpful and thank you for your loyal custom.
Regards from Penny on behalf of the Regal Fish Team
Thank you for your review. Please use this link for our delivery times FAQ's on our website which you may find useful https://regalfish.co.uk/delivery-faqs/
Our default times are between 1pm - 7pm on our Regal van deliveries.
Regards from Penny on behalf of our Regal Fish Team
“The lightly smoked salmon fillets have a lovely flavour but are not too strong. Have ordered them often but unfortunately they are not always available. Would recommend them if you like salmon.”
